Israel Dedina
Lakewood,CO
Summary
Experienced hospitality professional with a strong drive to excel in fast-paced environments. Consistently delivers exceptional customer service and satisfaction. Proven track record of prioritizing teamwork and adaptability to meet changing needs. Efficiently manages multiple tasks, handles customer inquiries, and maintains a clean and organized workspace. Known for reliability and a results-driven approach, coupled with a positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server
Hapa
12.2021 - 09.2024
- Efficiently and accurately took customer orders, ensuring all dietary restrictions and preferences are met
- Demonstrated exceptional knowledge of sushi menu items, ingredients, and preparation methods
- Provided friendly, attentive, and personalized service to create a welcoming dining experience
- Collaborated with kitchen staff to ensure smooth and efficient operations, ensuring all customer orders are prepared and served promptly
- Maintained cleanliness and organization of sushi bar, dining area, and workstations to ensure a safe and sanitary environment
- Assisted in training new sushi servers on menu items, service standards, and customer interaction
Server
Schooners
06.2019 - 10.2021
- Presented menu, answered questions, and provided recommendations
- Took customer orders and served food and beverages
- Took opportunity to upsell guests whenever possible
- Assisted other servers and bussers with responsibilities to ensure quality and timely experience for all guests
- Maintained clean floor environment by pre bussing and bussing when appropriate
- During quarantine period worked a to go window where responsibilities included bartending responsibilities
- Provided cosmetic uplift to restaurant including repainting interior and exterior of restaurant, refinishing tables and seating, and rebuilding restaurant facade
Lifeguard 1
California State Parks
06.2013 - 08.2017
- Provided ocean water safety for park visitors including safety contacts and aquatic rescues
- Responded to emergency situations in a timely, efficient manner.
- Provided interpretation of beach and ocean conditions for state park guests
- Assisted in training of new lifeguards
- Provided instruction for the State Parks Junior Lifeguard Program
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Bachelor of Science -
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA06-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- High volume dining
- Service prioritization
- Team collaboration
Languages
Spanish
Professional Working
Timeline
Server
Hapa
12.2021 - 09.2024
Server
Schooners
06.2019 - 10.2021
Lifeguard 1
California State Parks
06.2013 - 08.2017
Bachelor of Science -
California Polytechnic State University, San Luis Obispo
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