Israel De Leon
Pacoima,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and
quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Health Net / Centene Corporation
08.2023 - 11.2023
- Providing personalized and empathetic customer service to members facing health-related issues and navigating complex healthcare systems
- Utilize empathy and active listening skills to understand customers' needs and provide personalized solutions, fostering a positive customer experience and promoting customer loyalty
- Demonstrating proficiency in utilizing customer relationship management (CRM) software to efficiently manage and track member interactions, ensuring accurate and timely responses
- Maintain a high level of confidentiality and adhere to HIPAA regulations when handling sensitive member information to ensure compliance and protect members' privacy.
Customer Service Representative
TTEC/CoveredCalifornia
10.2022 - 02.2023
- Responsible for handling both inbound/outbound calls as necessary
- Assisted members and addressed needs that were required
- Processed member's enrollment ensuring members they are receiving the best health plan of it their needs
- Written correspondence inquiries from members and/or providers within an established timeframe
- Utilized current reference materials and available resources
- Keeping member representatives informed about the status of their health insurance plan
- Identifying opportunities to improve the customer service experience, such as creating new communication channels or streamlining existing processes, to ensure high customer satisfaction and retention rates.
Education
High School Diploma -
Mission Hill High School
San Fernando, CA06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Follow-up skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Health Net / Centene Corporation
08.2023 - 11.2023
Customer Service Representative
TTEC/CoveredCalifornia
10.2022 - 02.2023
High School Diploma -
Mission Hill High School