Israel Garcia
Lake Elsinore,CA
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets. Results-driven individual with strengths in assessing customer needs and providing tailored solutions to their needs. Strong passion for building long-term client relationships.
Overview
5
5
years of professional experience
Work History
Senior Sales Representative
Monograph
12.2022 - 07.2023
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Identified customer needs by asking appropriate, open-ended questions.
- Utilized Salesforce and Outreach to manage sensitive client information and update existing and new client profiles.
Sales Floor Manager
Review Wave
08.2021 - Current
- Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
- Reviewed employee performance and delivered constructive feedback to improve performance.
- Set sales and profit goals and implemented plans to correct performance deficiencies.
- Recruited, hired and trained 30+ employees for sales department.
- Assisted with training, development and mentoring of sales employees.
- Communicated sales goals and key performance indicators to employees.
- Delegated tasks to maintain efficient workflow.
Sales Development Representative
Review Wave
11.2020 - Current
- Executed 400-500 outbound cold calls each week to help meet goals and quotas
- Executed 800+ cold emails each week to help meet goals and quotas
- Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
- Drove sales of company product and services by using strategic and organized approaches.
- Scheduled 15+ meetings per week to hit monthly quotas.
- Used excellent verbal skills to engage prospects in conversation and effectively determine needs and requirements.
- Implemented guidelines for long and short-term development opportunities and created instructional roadmaps for self-improvement.
- Adhered to company initiatives and achieved established goals & quotas continuously.
- Maintained communication with account executives to facilitate development of sales opportunities.
- Helped trained newly hired SDRs
Customer Service Agent
Answer Net, Inc.
02.2020 - 01.2021
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed high-volume of inbound and outbound customer calls.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Explained benefits, features and recommendations to maximize client retention.
Office Administrator
Pacific Commercial Management, Inc
03.2019 - 03.2020
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Handled high volumes of package and mail distribution for executive leadership according to determined schedules.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Assisted employees with software navigation and provided technical support.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
Some College (No Degree) -
Art Institute of NYC
New York, NYBehavioral Sciences
Nassau Community College
Garden City, NY01.2016
Skills
- Recruitment and Hiring/Training
- Team Leadership
- Managing Operations and Efficiency
- Cold Calling
- Lead Prospecting
- Outbound Sales Management
- Email Marketing Campaign
Languages
Spanish
Native or Bilingual
Timeline
Senior Sales Representative
Monograph
12.2022 - 07.2023
Sales Floor Manager
Review Wave
08.2021 - Current
Sales Development Representative
Review Wave
11.2020 - Current
Customer Service Agent
Answer Net, Inc.
02.2020 - 01.2021
Office Administrator
Pacific Commercial Management, Inc
03.2019 - 03.2020
Some College (No Degree) -
Art Institute of NYC
Behavioral Sciences
Nassau Community College
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