Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ISRAEL GOMEZ

Edinburg,TX

Summary

Committed and professional individual with a strong background in customer service and sales within the retail industry. Proficient in upselling, cross-selling, and merchandising techniques. Highly organized and detail-oriented with exceptional communication skills. Dynamic sales professional passionate about building client relationships and delivering top-notch customer service. Experience in the retail sector with an entrepreneurial drive and strong enthusiasm for success. Demonstrated ability to quickly build rapport with clients and expertise in consultative sales, customer loyalty, and contract negotiation and management. Praised by colleagues for being proactive and reliable in helping the team achieve its goals. Highly motivated worker thriving in fast-paced retail environments. Proven track record of consistently exceeding sales goals and driving customer satisfaction.

Overview

6
6
years of professional experience

Work History

Sales Associate

Doller General
08.2023 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Associate

Doller General
02.2023 - 04.2023
  • Met merchandising standards by keeping store stocked and products faced
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Promoted benefits of store credit cards and customer loyalty programs
  • Promoted visual presentation standards by keeping store replenished
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Introduced promotions and sale opportunities, enticing customers
  • Followed checklist to complete retail store opening and closing activities
  • Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
  • Opened and closed cash registers, balanced cash drawers, and made deposits
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Helped customers find and select products
  • Greeted customers warmly and offered assistance
  • Tagged new merchandise for sale and updated signs
  • Performed cleaning tasks, keeping store neat and organized

Sales Associate

Doller Tree
06.2021 - 05.2022
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Met merchandising standards by keeping store stocked and products faced
  • Used product knowledge for handling objections
  • Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards

Sales Associate

Walgreens
04.2018 - 09.2018
  • Promoted visual presentation standards by keeping store replenished
  • Greeted customers warmly and offered assistance
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Introduced promotions and sale opportunities, enticing customers
  • Engaged with guests to understand and anticipate customer service needs
  • Tagged new merchandise for sale and updated signs
  • Operated cash register and POS to process sales transactions and handle payments
  • Helped customers find and select products
  • Performed cleaning tasks, keeping store neat and organized
  • Assisted customers with product selection to ensure customer satisfaction
  • Opened and closed cash registers, balanced cash drawers, and made deposits
  • Met merchandising standards by keeping store stocked and products faced

Education

High School Diploma -

J. Economedes High School
05.2016

Skills

  • Excellent People Skills
  • Sales Training
  • Multitasking Strengths
  • Cash Register Operation
  • Guest Relations
  • Customer Service
  • Product and Service Sales
  • Stocking and Replenishing
  • Teamwork and Collaboration
  • Merchandise Display
  • Store Opening and Closing
  • Stockroom Upkeep
  • Cleaning Techniques
  • Inventory Tracking
  • Product Guidance
  • Merchandising Proficiency
  • Inventory Control Procedures
  • Sales and Marketing
  • Listening Skills
  • Checking Inventories

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Sales Associate

Doller General
08.2023 - 02.2024

Sales Associate

Doller General
02.2023 - 04.2023

Sales Associate

Doller Tree
06.2021 - 05.2022

Sales Associate

Walgreens
04.2018 - 09.2018

High School Diploma -

J. Economedes High School

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ISRAEL GOMEZ