Rebekah Townsend
Little Rock,MS
Summary
Sales leader with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced customer loyalty through personalized engagement and effective merchandise displays. Skilled in cash handling and efficient sales transactions, consistently delivering positive shopping experiences and fostering long-term client relationships.
Overview
24
24
years of professional experience
Work History
Lead Sales Associate
Doller General
03.2025 - Current
- Led team in achieving sales goals through effective merchandise displays and customer engagement strategies.
- Trained new associates on sales techniques and store policies to enhance overall team performance.
- Assisted customers in product selection and provided tailored recommendations to enhance shopping experience.
- Resolved customer complaints effectively, ensuring a positive shopping experience and repeat business.
- Supported team in daily operations to ensure efficiency and adherence to company standards.
- Enhanced customer loyalty through personalized service and building strong relationships.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Delivered excellent customer service for repeat business and referrals.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Water Meter Reader
City of Union
01.2013 - Current
- Conducted thorough inspections of water meters to ensure accurate readings and compliance with municipal standards.
- Executed data entry tasks with high accuracy to maintain up-to-date records of meter readings.
- Identified potential leaks through regular monitoring and reported findings for prompt resolution.
- Optimized meter reading routes to improve efficiency and reduce operational costs.
- Documented field inspection reports detailing meter conditions and any anomalies observed.
- Monitored water usage trends and reported unusual patterns to management for further investigation.
- Maintained accurate records of all meter readings, ensuring timely billing and minimizing errors.
- Improved customer satisfaction by accurately recording water meter readings and promptly reporting discrepancies.
Commercial Lines CSR
Herrington Insurance
08.2001 - Current
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Managed policy administration tasks, ensuring accuracy in documentation and compliance with regulations.
- Assisted clients in understanding coverage options, facilitating informed decision-making for their insurance needs.
- Conducted thorough coverage analysis to identify gaps and recommend appropriate policy adjustments.
Education
GED -
Newton County High School
Decatur, MS Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Cash handling accuracy
- Flexible schedule
- Customer needs assessment
- Efficient sales transactions
- Positive customer experience
- Friendly and outgoing
Timeline
Lead Sales Associate
Doller General
03.2025 - Current
Water Meter Reader
City of Union
01.2013 - Current
Commercial Lines CSR
Herrington Insurance
08.2001 - Current
GED -
Newton County High School