Israel Rivera
Mesa,AZ
Summary
Dedicated Restaurant Manager known for exceptional customer engagement and organizational skills. Successfully implemented inventory practices that reduced waste and improved profitability, while fostering a collaborative team environment.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Raising Canes
Mesa, AZ
04.2024 - Current
- Managed daily restaurant operations to ensure efficient service and guest satisfaction.
- Trained and mentored staff on customer service standards and food safety protocols.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Developed schedules to optimize labor costs while meeting peak customer demands.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
- Facilitated team meetings to promote communication and align goals across departments.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Restaurant Crewmember
Raising Canes
Mesa, AZ
02.2021 - 03.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Prepared food items following standardized recipes, ensuring quality and consistency in every order.
- Collaborated with team members to optimize workflow during peak hours, enhancing operational efficiency.
- Trained new crew members on service protocols, fostering teamwork and a positive work culture.
- Handled cash register operations accurately, ensuring precise transactions and balanced tills at shift end.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Linda Abril High School
Phoenix, AZ05-2020
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Organization and prioritization
- Adaptable
- Conflict resolution techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Manager
Raising Canes
04.2024 - Current
Restaurant Crewmember
Raising Canes
02.2021 - 03.2024
High School Diploma -
Linda Abril High School