Israel Velasquez Espinosa
Hillsboro,OR
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Xfinity Comcast
02.2024 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Directly impacted the ability of the sales team to close sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Consultant
Xfinity Comcast
05.2021 - Current
- Increased sales through the GUEST method and cross-selling of additional products and services
- Wrote weekly reports for the store manager and reported performance to management.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stayed knowledgeable on the latest innovations and technological advancements through continuous training.
Sales Associate
Wireless Advocates
04.2020 - 05.2021
- Communicated with customers for clarity on questions that were not answered in the online FAQs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sales Representative
Boost Mobile
01.2018 - 04.2020
- Performed daily inventory and register counts.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Home Depot
06.2016 - 12.2017
- Built rapport with clients by providing quality customer service and problem solving
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Front Desk Receptionist
Comfort Inn by Choice Hotels
06.2015 - 06.2016
- Managed customer reservations, welcomed arrivals, assisted departures, and coordinated with housekeeping for incoming guests.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
GED -
Liberty High School
Hillsboro, OR06.2015
Skills
- Customer service
- Computer literacy
- Guest services
- Leadership
- Point of Sales (PoS) systems
- Assistant Manager Experience
- Store Management Experience
- Negotiation
- Microsoft Excel
- Microsoft Word
- Documentation Review
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Xfinity Comcast
02.2024 - Current
Sales Consultant
Xfinity Comcast
05.2021 - Current
Sales Associate
Wireless Advocates
04.2020 - 05.2021
Sales Representative
Boost Mobile
01.2018 - 04.2020
Sales Associate
Home Depot
06.2016 - 12.2017
Front Desk Receptionist
Comfort Inn by Choice Hotels
06.2015 - 06.2016
GED -
Liberty High School
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