Israel Villegas
Albuquerque,NM
Summary
Seasoned professional with a robust background in training and management, notably at Dairy Queen Grill & Chill. Excelled in new hire training and mastering clear verbal communication, effectively enhancing team performance and customer satisfaction. Demonstrated prowess in public speaking and leadership, ensuring operational excellence and positive workplace dynamics.
Overview
3
3
years of professional experience
Work History
Dions Trainer
Dions
Albuquerque, NM
06.2023 - Current
- Provided feedback on employee performance based on observed results during training sessions.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
Assistant Manager
Dairy Queen Grill & Chill
Pecos, NM
06.2021 - 06.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) -
Santa Fe Community College
Santa Fe, NMSome College (No Degree) -
University of New Mexico
Albuquerque, NMSkills
- New Hire Training
- Clear Verbal Communication
- Public Speaking
Affiliations
Currently I balance work where I work almost 40 hours a week and school as well as occasionally hanging out with friends and helping my mom maintain the house. I have hobbies that include reading and playing videogames/watching tv I also like to workout and enjoy running.
Timeline
Dions Trainer
Dions
06.2023 - Current
Assistant Manager
Dairy Queen Grill & Chill
06.2021 - 06.2023
Some College (No Degree) -
Santa Fe Community College
Some College (No Degree) -
University of New Mexico
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