Israel Villegas
Dion's
Albuquerque,NM
5
years of professional experience
Results-driven assistant manager with expertise in customer service and operational efficiency. Proven ability to mentor staff and streamline processes to enhance performance and satisfaction.
Work History
Assistant Manager
3 Years 2 Months- Supported team in achieving sales targets through effective customer service practices.
- Coordinated staff schedules to optimize coverage during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Conducted performance evaluations and provided constructive feedback to employees.
Assistant Manager
1 Year 9 Months- Coordinated staff schedules to optimize coverage during peak hours.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in daily operations, ensuring adherence to company standards and procedures.
Education
High School Diploma
- Extracurricular Activities: Concert Band, Mariachi, Drama club, sports (Cross country, Wrestling, Track), Esports
Skills
Customer service
Money handling
Operational efficiency
Inventory management
Performance metrics
Team management
Team leadership
Team oversight
Staff development
Time management
Decision-making
Problem-solving
Timeline
Assistant Manager
Dion's
06.2023 - 08.2026Read More
Assistant Manager
Dairy Queen Grill & Chill
08.2021 - 05.2023Read More
Pecos High School
High School Diploma
Read More