Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Israth Jahan

Selden,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Arong Bangladesh
01.2018 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

BBA - Accounting And Business Management

Leading University
Sylhet Bangladesh
09.2017

Skills

  • Retail Materials Management
  • Invoice Preparation and Processing
  • Multi-Line Phone Talent
  • Data Evaluation
  • Lead Generation
  • Sales Expertise
  • Customer Consulting
  • System Implementation

Languages

Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working

Timeline

Customer Service Representative

Arong Bangladesh
01.2018 - 03.2023

BBA - Accounting And Business Management

Leading University

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Israth Jahan