Summary
Overview
Work History
Education
Skills
Timeline
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Isreal Collins

Detroit,MI

Summary

Dedicated, creative customer support professional with proven ability to manage high-volume inquiries, ensuring rapid response times and high satisfaction rates. Versatile skills in problem-solving and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

3
3
years of professional experience

Work History

Dealer Chat Agent

TEKsystems
07.2025 - Current
  • Managing 50+ customer chats per shift with consistent response times under 30 seconds.
  • Handling high-volume live chat, SMS, and online inquiries from prospective and existing customers.
  • Provides accurate information on vehicle availability, pricing, financing options, trade-ins, and dealership services.

Barista

Target/Starbucks
09.2024 - 06.2025
  • Maintained a customer satisfaction rate of 90% or higher based on customer feedback/surveys.
  • Provided strong customer service skills in a fast-paced, high demand environment through preparing and serving a variety of coffee beverages, teas and merchandise.
  • Operated and maintained equipment, including espresso machines, ovens, brewing systems, ensuring cleanliness and functionality.

Event Marketing Assistant

City Of Birmingham
04.2024 - 11.2024
  • Developed content through platforms (Instagram, Facebook Live) resulting in a 25% increase in event engagement and attendance.
  • Coordinated with internal departments, vendors, sponsors, and community partners to ensure smooth logistics and brand consistency.
  • Collected attendee feedback and data to support post-event reporting and feedback.

Retail Sales Associate

Pacific Sunwear
03.2023 - 11.2023
  • Enhanced the Loyalty Rewards Program by 10%, using expert level communication and strong customer service to anticipate and respond to customer needs.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.


Education

Bachelor of Science - Journalism

Eastern Michigan University
Ypsilanti, MI
08-2022

Skills

  • Customer Support
  • Microsoft Office Products
  • Canva
  • Salesforce
  • Figma
  • Google Suite
  • Event Planning
  • Content Creation

Timeline

Dealer Chat Agent

TEKsystems
07.2025 - Current

Barista

Target/Starbucks
09.2024 - 06.2025

Event Marketing Assistant

City Of Birmingham
04.2024 - 11.2024

Retail Sales Associate

Pacific Sunwear
03.2023 - 11.2023

Bachelor of Science - Journalism

Eastern Michigan University