Isreal Collins
Detroit
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
09.2024 - 02.2025
- Providing strong customer service skills in a fast-paced, high demand environment through preparing and serving a variety of coffee beverages, teas and merchandise
- Guaranteeing an outstanding experience through personalized service and product knowledge
- Operating and maintaining equipment, including espresso machines, ovens, brewing systems, ensuring cleanliness and functionality
Event Marketing Assistant
City of Birmingham
04.2024 - 11.2024
- Setting up tents, tables and entertainment builds throughout the week for events
- Assisting and guiding customers with questions at the information desk
- Interacted with attendees before, during, and after events, ensuring a high level of engagement and positive feedback
- Created and promoted custom event hashtags leading to increased user-generated information
- Developed content through platforms (Instagram, Facebook Live) resulting in a 25% increase in event engagement and attendance
Digital Media Apprentice
Catalyte
12.2023 - 04.2024
- Collaborated with the marketing team by building, scaling and designing strategic digital marketing campaigns across channels
- Analyze past account data to create a cohesive order to create successful ad campaigns
- Refining goals based on performance metrics such as engagement rates and conversions
Sales Associate
PacSun
03.2023 - 10.2023
- Maintaining extensive knowledge of product/merchandise offerings to direct customers
- Understanding money and register flow
- As part of growing the Loyalty Rewards Program, used expert level communication and strong customer service to anticipate and respond to customer needs
Student Library Assistant
Bruce T. Halle Library- Eastern Michigan Univ.
03.2019 - 08.2022
- Updated and maintained web content ensuring accuracy and relevance to current library events
- Worked alongside professionals to brainstorm and implement strategies for upcoming visits and tours
- Answered directional, informational, policy and procedure questions in person or by telephone
- Assisted patrons with basic research, computer questions, printing, and copying tasks
- Utilized automated library systems and computer programs to fulfill patron requests and create and maintain confidential library patron accounts
Education
Bachelor of Science - Journalism
Eastern Michigan University
Ypsilanti, MI08-2022
Web Designer Program - undefined
Wayne County Community College
Detroit, MISkills
- Customer Service
- Microsoft Office Suite
- WordPress
- Canva
- Salesforce
- Figma
- Digital Content Creation
- Soft selling
- Google Suite
- Special events planning
- Vendor negotiation
Timeline
Barista
Starbucks
09.2024 - 02.2025
Event Marketing Assistant
City of Birmingham
04.2024 - 11.2024
Digital Media Apprentice
Catalyte
12.2023 - 04.2024
Sales Associate
PacSun
03.2023 - 10.2023
Student Library Assistant
Bruce T. Halle Library- Eastern Michigan Univ.
03.2019 - 08.2022
Web Designer Program - undefined
Wayne County Community College
Bachelor of Science - Journalism
Eastern Michigan University
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