Summary
Overview
Work History
Education
Skills
References
Timeline
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Issa Deen

Glendale,Arizona

Summary

Dedicated Direct Support Professional with a strong work ethic and proven ability to build trusting relationships at Hand in Hands. Skilled in medication administration and record keeping, I effectively enhance client wellbeing and promote positive behavior through empathy and problem-solving. Committed to fostering a safe and supportive environment for all clients.

Overview

5
5
years of professional experience

Work History

Direct Support Professional

Hand in Hands
Mesa, AZ
03.2025 - Current
  • Maintained detailed records of services performed on clients.
  • Built strong and trusting rapport with clients and loved ones.
  • Tracked and reported clients' progress based on observations and conversations.
  • Drove clients to doctors' appointments and social outings.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.

Volunteer

Local Community
01.2020 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.

Lifeguard & Costumer Rep.

YMCA Phoenix AZ
01.2024 - 02.2025
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.

  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Direct Support Professional

Hopeful Hands
Phoenix, AZ
02.2023 - 09.2024
  • Accompanied or transported clients to appointments, errands and social activities.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Followed care plan and directions to administer medications.
  • Built strong and trusting rapport with clients and loved ones.

Education

Bachelor of Science - Applied Computing (Cybersecurity) (BS)

Arizona State University
Tempe, AZ
02.2028

Skills

  • Patience and empathy
  • Time management
  • Strong work ethic
  • Dependability and reliability
  • Safety maintenance
  • Problem solving
  • Critical thinking
  • Computer proficiency
  • Documentation processing
  • Team development
  • Flexible scheduling
  • Decision making
  • Client support
  • First aid and CPR certification
  • Patient care and nutrition support
  • Medication administration
  • Behavioral support and redirection
  • Crisis management

References

References available upon request.

Timeline

Direct Support Professional

Hand in Hands
03.2025 - Current

Lifeguard & Costumer Rep.

YMCA Phoenix AZ
01.2024 - 02.2025

Direct Support Professional

Hopeful Hands
02.2023 - 09.2024

Volunteer

Local Community
01.2020 - Current

Bachelor of Science - Applied Computing (Cybersecurity) (BS)

Arizona State University

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Issa Deen