Issac Contreras
Olympia,Washington
Summary
Dedicated service writer with proven skills in customer service, schedule coordination, and cost estimation. Committed to enhancing customer satisfaction and optimizing service processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Writer
Autosys
Redmond, WA
07.2025 - Current
- Managed customer service inquiries to ensure satisfaction and resolve issues efficiently.
- Documented vehicle service histories to maintain accurate records and improve workflow.
- Coordinated communication between technicians and customers to streamline service processes.
- Developed estimates for repairs, ensuring transparency in pricing and services offered.
- Oversaw scheduling of appointments, optimizing technician workloads for maximum productivity.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
Service Center Manager
Valvoline
Issaquah, WA
05.2021 - 06.2025
- Led daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored team members on best practices and company standards.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Managed inventory levels to maintain stock availability while minimizing excess.
- Coordinated scheduling of services to maximize resource utilization and productivity.
- Ensured compliance with safety regulations and maintained a clean work environment.
Cook
Chuck E Cheese
Bellevue, WA
10.2019 - 02.2021
- Prepared and cooked menu items according to standardized recipes and portion guidelines.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in inventory management, ensuring proper stock levels for ingredients.
- Collaborated with team members to deliver high-quality food service during peak hours.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
No Degree -
Interlake
Bellevue, WAHigh School Diploma -
South Puget Sound Community College
Olympia, WASkills
- Sales transactions
- Schedule coordination
- Order preparation
- Cost estimates
- Customer service
- Invoice verification
- Record preparation
Certification
- AC Certification R134A, R1234FY for passenger vehicles
Languages
Spanish
Native or Bilingual
Timeline
Service Writer
Autosys
07.2025 - Current
Service Center Manager
Valvoline
05.2021 - 06.2025
Cook
Chuck E Cheese
10.2019 - 02.2021
No Degree -
Interlake
High School Diploma -
South Puget Sound Community College