Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Issac Unis

Dearborn Heights,MI

Summary

Proven track record of excelling in demanding settings while delivering excellent results. Highly adaptable and committed to continuous improvement, consistently enhancing skills to exceed expectations. A dependable and resourceful team member dedicated to contributing positively to any organization.

Overview

7
7
years of professional experience

Work History

E-Commerce Specialist

Kroger
Dearborn Heights, MI
01.2023 - Current
  • Conducted A and B testing of different strategies to maximize ROI on advertising spend.
  • Developed and implemented an effective e-commerce strategy to increase online sales.
  • Resolved technical issues related to website functionality or design elements.
  • Created, tested, and monitored web pages for optimal performance in search engine rankings.
  • Analyzed website analytics data to identify areas of improvement and enhance user experience.

Customer Service Associate (CSA)

Walgreens
Dearborn Heights, MI
05.2017 - 01.2023
  • Delivered excellent customer service by addressing inquiries over the phone, email, and chat.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Education

High School Diploma -

Crestwood High School
Dearborn Heights, MI
06-2023

Some College (No Degree) - Computer Science And Programming

University of MIchigan-Dearborn
Dearborn, MI

Skills

  • Search Engine Optimization
  • Google Analytics
  • Order Fulfillment
  • Customer Support
  • Web development
  • Budget Planning
  • Performance reporting
  • Adaptability and Flexibility
  • Time management abilities

Affiliations

  • I enjoy volunteering in shelters and schools
  • I enjoy developing programs in my own time
  • I love testing out new developments and sharing my ideas.

Accomplishments

  • I've gotten countless academic awards including presidential awards
  • Honor Student

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

References

References available upon request.

Timeline

E-Commerce Specialist

Kroger
01.2023 - Current

Customer Service Associate (CSA)

Walgreens
05.2017 - 01.2023

High School Diploma -

Crestwood High School

Some College (No Degree) - Computer Science And Programming

University of MIchigan-Dearborn

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Issac Unis