Enrique Ramirez
Richmond
Summary
Dynamic professional with a strong background in digital marketing strategy and e-commerce. Expertise in customer support, performance reporting, and optimizing conversion rates to drive sales success. Aiming to leverage skills to enhance business outcomes and foster client relationships.
Overview
6
6
years of professional experience
Work History
E-Commerce Specialist
GoDaddy.com LLC
03.2025 - Current
- Contacting prospective new business customers and existing GoDaddy customers via phone (Outbound Sales calls) and via email to uncover new opportunities.
- Consult with customers about their business needs by matching GoDaddy products and/or solutions to their commerce goals, while identifying existing pain points to determine how GoDaddy’s platform could address those needs.
- Meet sales metrics that include Outbound Dials, Gross Payment Volume, and Net Promoter Score.
- Build and maintain relationships with key partners and clients, providing expert-level product knowledge, second-level support, regular account planning, performance management, and tailored training programs.
Area Sales Manager
American First Finance
02.2022 - 03.2025
- Develop and grow merchant relationships by ensuring high levels of customer satisfaction through consistent engagement.
- Build and manage a strong sales pipeline of quality prospects within the assigned territory.
- Conduct in-person visits to stores daily, securing new merchant partners each month.
- Leverage CRM tools to track interactions, manage leads, and optimize sales strategies.
- Collaborate with internal teams, including Marketing, Training, and Sales Operations, to drive business success.
Digital Content Moderator
TaskUs LLC / Meta Platforms
09.2019 - 01.2022
- Moderated user-generated content to ensure compliance with community guidelines and platform policies.
- Reviewed flagged content for accuracy, providing timely feedback to enhance moderation processes.
- Trained new moderators on best practices and system tools, fostering a culture of continuous improvement.
- Led initiatives that streamlined workflow processes, significantly reducing turnaround time for content assessment.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Upheld brand reputation by promptly addressing any copyright infringement complaints lodged against the platform''s user-generated content.
Education
Associate of Applied Science - Computer Science
Stephen F. Austin State University
Nacogdoches, TX05-2016
Skills
- Customer support
- Search engine optimization
- Performance reporting
- Client relationship development
- Sales expertise
- Paid advertising
- Digital marketing strategy
- Conversion rate optimization
Timeline
E-Commerce Specialist
GoDaddy.com LLC
03.2025 - Current
Area Sales Manager
American First Finance
02.2022 - 03.2025
Digital Content Moderator
TaskUs LLC / Meta Platforms
09.2019 - 01.2022
Associate of Applied Science - Computer Science
Stephen F. Austin State University