Issy Lozano
Santa Fe,NM
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
HCBS Assistant Manager
Arizona Care Providers
Phoenix, AZ
08.2020 - Current
- Assisted in managing daily operations of care services for clients.
- Coordinated staff schedules to ensure adequate coverage for patient needs.
- Supported training and onboarding processes for new employees in care procedures.
- Monitored compliance with health regulations and organizational policies consistently.
- Communicated effectively with families regarding patient care plans and updates.
- Resolved conflicts and addressed concerns from staff or clients promptly.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Front Office Coordinator
Waxing the City Santa Fe
Santa Fe, New Mexico
08.2019 - 07.2020
- Managed front desk operations and ensured efficient patient check-in processes.
- Coordinated appointment scheduling and maintained provider calendars effectively.
- Assisted in handling patient inquiries and resolving issues promptly.
- Maintained office supplies inventory and ordered materials as needed.
- Implemented filing systems for patient records to enhance accessibility.
- Collaborated with team members to improve office workflow and communication.
- Greeted and welcomed guests upon arrival.
- Processed payments from clients in a timely manner.
Certified Nursing Assistant
The Montesito
Santa Fe, NM
03.2017 - 08.2019
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported patients in mobility and rehabilitation exercises as directed.
- Maintained cleanliness and organization of patient rooms and common areas.
- Provided emotional support to patients, fostering a comforting environment during recovery.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Caregiver
Nurses With Hearts Homecare
Santa Fe, NM
10.2015 - 03.2017
- Assisted clients with daily living activities and personal care needs.
- Monitored and documented clients' health conditions and changes in behavior.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Education
Certification - Certified Nursing Assistant
Luna Community College
Las Vegas, NM 01.2017 - 05.2017
Capital High School
Santa Fe, NMSkills
- Staff coordination
- Conflict resolution
- Compliance monitoring
- Customer service
- Effective communication
- Problem solving
- Time management
- Multitasking and organization
Certification
- CPR
- First Aid
- Article 9
- Level One Fingeprint Clearance card.
Languages
Spanish
Full Professional
English
Full Professional
References
References available upon request.
Timeline
HCBS Assistant Manager
Arizona Care Providers
08.2020 - Current
Front Office Coordinator
Waxing the City Santa Fe
08.2019 - 07.2020
Certified Nursing Assistant
The Montesito
03.2017 - 08.2019
Certification - Certified Nursing Assistant
Luna Community College
01.2017 - 05.2017
Caregiver
Nurses With Hearts Homecare
10.2015 - 03.2017
Capital High School
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