Italia Hernandez
Summary
Dynamic Assistant Manager with a proven track record at Bakehouse 46, excelling in team leadership and customer service. Enhanced inventory accuracy and reduced waste through effective management systems. Skilled in specialty baking/decorating and conflict resolution, fostering a collaborative environment that drives exceptional client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Bakehouse 46
01.2023 - Current
- Coordinated daily operations to ensure efficient workflow and customer satisfaction.
- Assisted in training new team members on operational procedures and best practices.
- Implemented inventory management systems, enhancing stock accuracy and reducing waste.
- Developed staff schedules to optimize coverage during peak hours and improve service speed.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated logistics for diverse events, ensuring seamless execution and client satisfaction.
- Developed event proposals aligned with client objectives, enhancing service offerings and customer engagement.
Waitress Trainer
Cracker Barrell Old Country Store
03.2021 - 10.2022
- Trained new waitstaff on menu knowledge and customer service standards.
- Developed onboarding materials to enhance training efficiency and consistency.
- Coordinated team schedules to ensure optimal staffing levels during peak hours.
- Evaluated trainee performance and provided constructive feedback for improvement.
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Produce Stocker
Mejier
09.2020 - 01.2021
- Stocked produce displays, ensuring optimal presentation and freshness.
- Monitored inventory levels, promptly restocking items to minimize shortages.
- Assisted customers with product selection, enhancing shopping experience through knowledge of produce varieties.
- Collaborated with team members to maintain clean and organized work areas, promoting safety standards.
Co-Op Student
Belleville High School
06.2019 - 03.2020
- Assisted patrons with locating resources and navigating library systems.
- Managed library check-out procedures and maintained accurate records
- Skilled at working independently and collaboratively in a team environment.
Team Member
Burger King
11.2017 - 04.2019
- Delivered exceptional customer service in high-volume environments.
- Operated kitchen equipment efficiently to prepare food items consistently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure timely order fulfillment.
Education
Esthetician License - Esthetician
Dorsey Beauty School
Taylor, MI04-2024
Associate of Applied Science -
Associate of Applied Science in Graphic Design
Ann Arbor, MI05-2022
High School Diploma -
Belleville Highschool
Belleville, MI06-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Conflict resolution
- Recruiting and interviewing
- Multitasking and organization
- Specialty baking
- Customized dessert creation
- Icing techniques
- Food safety
- Stock rotation
Timeline
Assistant Manager
Bakehouse 46
01.2023 - Current
Waitress Trainer
Cracker Barrell Old Country Store
03.2021 - 10.2022
Produce Stocker
Mejier
09.2020 - 01.2021
Co-Op Student
Belleville High School
06.2019 - 03.2020
Team Member
Burger King
11.2017 - 04.2019
Esthetician License - Esthetician
Dorsey Beauty School
Associate of Applied Science -
Associate of Applied Science in Graphic Design
High School Diploma -
Belleville Highschool