Italy Burch
Las Vegas,NV
Summary
Energetic Patient Care Coordinator dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying patient needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Henderson Health Group
10.2022 - Current
- Aided in managing 4 different medical office schedules with 7 providers total. Each provider caring for up to 25 patients per day.
- Verified insurances up to one week in advance. Explained benefits and eligibility to patients.
- Managed office's email and Inbox by clearing all messages from patients and staff within 24-48 hours.
- Assisting medical back office with rooming patients, including taking vitals and helping with chart review.
- Increased Annual Physical appointment percentage by 30% in less than one month.
- Submitted daily deposit for office including card, cash, and check payments.
- Increased Google Reviews from 4.1 to 4.5 rating in one month.
- Updated reports for office by scanning months worth of documentation into patient's digital charts.
Server
Outback Steakhouse
04.2021 - 10.2022
- Serving duties- up to 8 table sections
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Managed host board and delegated duties for other hosts
- Prepared daily stock of necessary food inventory.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Coach
Costa Mesa High School Cheer
05.2022 - 08.2022
- Scheduled and led practices for over 20 high school athletes.
- Responsible for athletes' safety and well-being.
- Helped schedule volunteering and fundraiser events.
- Created fun and welcoming environment for athletes.
- Communicated with parents and staff members regarding athletes’ performances and needs.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
Office Assistant
Hope International University Admissions
01.2022 - 05.2022
- Collaborated with Admissions team and helped with any tasks around office.
- Greeted over 100 students and staff members per day; helped with check-in process.
- Managed office’s schedule and appointments.
- Actively used Salesforce, Microsoft Teams, and Outlook.
- In charge of outreach for potential students.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Server
Chick-fil-A
12.2019 - 04.2021
- Engaged in order-taking for over 100 customers per day.
- Bagged and fulfilled to-go orders as well as catering orders.
- Trained new hires to know and understand SOP.
- Established warm relationships with regular customers.
Education
Bachelor of Science - Physical Therapy
Mt. San Antonio College
Online06.2025
Bachelor of Science - Physical Therapy
Hope International University
Fullerton, CA06.2025
High School Diploma -
Brea Olinda High School
Brea06.2021
Skills
- Proficient in Epic EMR system, Salesforce, Excel, Microsoft Teams, Faxing, and Outlook
- Trained Insurance Benefits coordinator
- Knowledgeable in HIPPA regulations and safety protocol
- Medical Terminology
- Patient Records Management
Certification
- CPR and FIRST AID certified
Timeline
Patient Care Coordinator
Henderson Health Group
10.2022 - Current
Coach
Costa Mesa High School Cheer
05.2022 - 08.2022
Office Assistant
Hope International University Admissions
01.2022 - 05.2022
Server
Outback Steakhouse
04.2021 - 10.2022
Server
Chick-fil-A
12.2019 - 04.2021
Bachelor of Science - Physical Therapy
Mt. San Antonio College
Bachelor of Science - Physical Therapy
Hope International University
High School Diploma -
Brea Olinda High School
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