ITALY RAMIREZ
Bryan,TX
Summary
Customer service specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
EPCOR USA
Glendale, Arizona
10.2024 - Current
- Respond to inbound customer inquiries via phone and email, providing clear, professional support and resolving billing and service issues.
- Maintain detailed customer records, log interactions and follow up to ensure timely resolution.
- Use customer service skills and industry knowledge to achieve first level problem solving and first call resolution through telephone, email, and written communication with customers.
- Support the delivery of optimal results against appropriate performance metrics by meeting monthly and annual targets.
- Review, understand and implement all processes or policies that apply to Customer Care while taking initiative to stay informed of all industry changes or updates.
Office Manager
Black Diamond Limo LLC
Bryan, United States
03.2020 - 10.2024
- Efficiently managed daily office operations, including scheduling, filing, and record-keeping, contributing to enhanced office efficiency.
- Facilitated communication and coordination between office staff, management, and external stakeholders to optimize business operations.
- Acted as the primary point of contact for clients, promptly addressing inquiries, concerns, and requests to ensure high levels of customer satisfaction.
- Streamlined billing and accounting processes, accurately generating invoices, processing payments, and maintaining financial records.
- Provided HR support, assisting with recruitment, onboarding, and employee record-keeping to support the growth and development of the team.
Store Manager
Footlocker INC
Houston, United States
02.2016 - 05.2020
- Managed daily store operations, focusing on optimizing inventory management, monitoring sales performance, and coordinating staff schedules.
- Developed and implemented sales strategies, achieving financial targets while enhancing customer engagement.
- Provided exceptional customer service and resolved customer complaints.
- Trained and supervised a team, fostering productivity and enhancing customer satisfaction through effective leadership.
- Conducted store audits to ensure compliance with company policies and procedures.
- Achieved district top performer status and received recognition for store audit excellence.
Education
Quickbooks Online Essentials -
08-2020
Into to Business Performance Analysis -
05-2020
High School Diploma -
Cypress Falls High School
Houston, Texas06-2016
Skills
- Billing processes
- Performance metrics
- Attention to detail
- Call center operations
- Escalation management
Languages
- English
- Spanish
Timeline
Customer Service Representative
EPCOR USA
10.2024 - Current
Office Manager
Black Diamond Limo LLC
03.2020 - 10.2024
Store Manager
Footlocker INC
02.2016 - 05.2020
Quickbooks Online Essentials -
Into to Business Performance Analysis -
High School Diploma -
Cypress Falls High School