Italy Valles
Action Behavior Centers
Westminster,CO
4
years of professional experience
customer service.
Work History
Front Desk Receptionist
2 Years 1 Month- Greeted and assisted guests, ensuring a welcoming experience at the front desk.
- Managed phone inquiries, providing accurate information about park services and activities.
- Scheduled party bookings and private events
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Guided as well as assisted guest to and through waivers.
Registered Behavior Technician
1 Year 6 Months- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Assisted in data collection and analysis to track client progress and outcomes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Trained and mentored junior technicians on best practices and behavioral strategies.
- Developed training materials and facilitated workshops to enhance staff knowledge of behavioral techniques.
Education
High School Diploma
Skills
Applied behavior analysis
Social skills development
Collaboration with professionals
Crisis management
Registered behavior technician (RBT)
Customer service
Problem-solving skills
Team collaboration
Verbal and written communication
Confidentiality handling
Timeline
Registered Behavior Technician
Action Behavior Centers
02.2025 - CurrentRead More
Front Desk Receptionist
Sky Zone Trampoline Park
12.2022 - 01.2025Read More
Pinnacle High School
High School Diploma
Read More