Itandewy Davila-Marban
San Juan,TX
Summary
Exceptional leader talented at Customer service, Teaching and sales. Technically-savvy with outstanding relationship building training and presentation skills. Looking for a company to grow and be able to share knowledge.
Overview
14
14
years of professional experience
Work History
Intern - Purchasing Clerk
PSJA District
San Juan, TX
01.2022 - Current
- Maintained company product inventories and kept tabs on materials that were running low.
- Obtained multiple price quotes from suppliers to identify most reasonable costs for goods.
- Utilized Excell purchasing system to keep accurate records of orders.
- Worked with operation managers to develop consistent service levels across all locations.
- Developed projections for annual revenues, including donations, sales and grants to support cash flow management.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Built relationships with distributors and dealers by providing first-line support and education.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Observed deadlines, enabling timely completion of tasks.
Cafeteria Assistant Manager
PSJA District
San Juan, TX
04.2017 - 01.2022
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Supervised staff preparing and serving 545 meals per day.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Reviewed work orders to check correctness of deliveries.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Investigated inventory discrepancies to maintain recordkeeping validity.
Care Giver
Self
1102 Washingtonian Palm Ave
11.2012 - 11.2013
- Job includes but not limited to, assist client with bathing, eating, shopping, cleaning.
- feed via PEG tube
- Maintain Respirator clean and chance parts by-weekly.
- Change tracheotomy tube monthly
- Make sure no blisters form.
- Suction phlegm as client needs it.
- Maintain a clean and safe environment.
XBOX customer service agent
Telecommunication USA
Closner
03.2012 - 11.2012
- Worked directly withcustomers to assist in helping them understand bill or to reset system to provide better gamming system.
Sales agent
Mcallen tropic
Mcallen, tx
01.2012 - 03.2012
worked entailed but not limited to create a customerbase list and call daily and offer product I was selling. Had a goal of 10,000 dollar sales per week.
Scheduler/receptionist
Wiggles Children rehab center
ware rd. Mcallen tx
06.2011 - 01.2012
- Assisted various business groups with document organization and dissemination during acquisitions.
- Analyzed departmental documents for appropriate distribution and filing.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.
- Worked directly withClients to achieve better support for them.
Customer Service Manager
Pacific Bell Telephone
Alhambra, CA
01.2000 - 08.2005
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
Raley's Bookkeeper
Raley's Supermarket
Sacramento, CA
06.1998 - 08.1999
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Maintained and processed invoices, deposits and money logs.
Education
Bachelor of Arts - Spanish
Sacramento State University
Bachelor of Arts - Spanish
Stanislaus state University
Associate of Arts - Spanish
Oxnard Collage
Skills
- Self-motivated
- Strong verbal communication
- Staff development
- Team leadership
- Extremely organized
- Bilingual
- Customer service
- Computer Knowledge
- Word, Microsoft, Excel, PowerPoint
- Fax
- Telecommunication
- Time Management
- Data Entry and 10-Key
- Data Analysis
- Bill Payment and Recordkeeping
- State Regulation Compliance
Timeline
Intern - Purchasing Clerk
PSJA District
01.2022 - Current
Cafeteria Assistant Manager
PSJA District
04.2017 - 01.2022
Care Giver
Self
11.2012 - 11.2013
XBOX customer service agent
Telecommunication USA
03.2012 - 11.2012
Sales agent
Mcallen tropic
01.2012 - 03.2012
Scheduler/receptionist
Wiggles Children rehab center
06.2011 - 01.2012
Customer Service Manager
Pacific Bell Telephone
01.2000 - 08.2005
Raley's Bookkeeper
Raley's Supermarket
06.1998 - 08.1999
Bachelor of Arts - Spanish
Sacramento State University
Bachelor of Arts - Spanish
Stanislaus state University
Associate of Arts - Spanish
Oxnard Collage