Itati Torres Lopez
Newark,Delaware
Summary
Proven team leader and effective problem-solver, recognized for enhancing customer satisfaction at Longhorn Stackhouse. Demonstrated excellence in customer service and time management, adept at handling high-pressure situations. Awarded employee of the quarter for outstanding performance and teamwork. Skilled in cash handling and beverage preparation, with a strong work ethic developed across multiple service roles.
Overview
2
2
years of professional experience
Work History
Counter Person
El Diablo Burritos
08.2024 - Current
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
Barista
Brew HaHa
08.2023 - Current
- Explained beverage preparation and offered samples to help customers choose ideal items
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required
- Maintained a clean and organized workspace for optimal productivity and safety
- Prepared specialty drinks such as cappuccinos, lattes, and mochas
- Packaged bagels, muffins, and other food items for customer purchase
Hostess/Server Assistant
Longhorn Stackhouse
06.2022 - 06.2023
- Greeted and coordinated customer seating and experience
- Maintained call a heads and improved wait times and evenly distributing patrons between servers for maximum efficiency and productivity
- Assisted customers in resolving inquiries and issues via phone
- Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Maintained accurate customer records and order information
- Collaborated with the team to ensure a high level of customer satisfaction
- Awarded employee of the quarter
Education
Bachelor's - Psychology
Goldey-Beacom College
Wilmington, DE05.2027
Skills
- Team Leadership
- Fluent in Spanish
- Problem-Solving
- Team Player
- Time Management
- Customer Service
- Excellent work ethic
Timeline
Counter Person
El Diablo Burritos
08.2024 - Current
Barista
Brew HaHa
08.2023 - Current
Hostess/Server Assistant
Longhorn Stackhouse
06.2022 - 06.2023
Bachelor's - Psychology
Goldey-Beacom College
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