Itayetzi Sosa
La Quinta,CA
Summary
Detail-oriented and adaptable individual with diverse experience in customer service roles. Known for strong teamwork and a commitment to enhancing guest experiences.
Overview
1
1
year of professional experience
Work History
Hostess, Cashier
La Quinta Baking Company
La Quinta, CA
12.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly.
- Maintained accurate waitlists, enhancing overall guest flow management.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Busser
La Quinta
12.2025 - Current
- When there is no scheduled busser, I multitask, hosting, takeaway orders, answering phones, and assisting servers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Prep cloth napkins, Dry and fold silverware.
- Wipe all menus, and assisting server's if needed for everyone's side work to be completed Along with my own.
Cashier, Hostess on Occasion
Norma’s Italian Kitchen
Rancho Mirage, CA
03.2025 - Current
- Keep supplies stocked such as pizza boxes, plastic bags, etc.
- Utilize teamwork by also cashing our server's table checks.
- Provide catering information, and other customer inquiries.
- Maintained cleanliness and organization of the cashier area for optimal efficiency.
- Educated customers on menu items and specials to enhance their dining experience.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensure a balanced drawer at the end of closing shift.
Education
College of The Desert
Palm Desert, CASkills
- Cleanliness maintenance
- Table bussing
- Seating arrangements
- Dining area maintenance
- Menu memorization
- Menu board art
- Cash handling
- Cash register operation
Timeline
Hostess, Cashier
La Quinta Baking Company
12.2025 - Current
Busser
12.2025 - Current
Cashier, Hostess on Occasion
Norma’s Italian Kitchen
03.2025 - Current
College of The Desert
Bilingual
Both English and Spanish Speaking.