Summary
Overview
Work History
Education
Skills
Timeline
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Itheonna Wright

Kansas City,MO

Summary

Reliable worker quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client relationships.

Overview

2
2
years of professional experience

Work History

Barista

Dutch Bros
Topeka, KS
06.2023 - Current
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained calm demeanor during high-volume periods and special events.

Manager

Glory Days Pizza
Topeka, KS
08.2023 - 02.2024
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Delegated work to staff, setting priorities and goals.

Assistant Manager

Five Below
Topeka, Kansas
11.2022 - 09.2023
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.

Warehouse Worker

Frito Lay
Topeka, Kansas
02.2022 - 04.2022
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Transported goods to designated areas within the warehouse facility.
  • Recognized defective material and reported issues to management.
  • Tagged and wrote identifying information on containers, boxes and cargo.

Education

Marion High School
Marion, IN

Skills

  • Beverage Preparation
  • Up-Selling
  • Coffee Expertise
  • Cash Handling
  • Strategic Planning
  • Time Management
  • Staff Management
  • Cross-Functional Teamwork
  • Team Training
  • Visual Merchandising
  • Cash Management
  • Inventory Control

Timeline

Manager

Glory Days Pizza
08.2023 - 02.2024

Barista

Dutch Bros
06.2023 - Current

Assistant Manager

Five Below
11.2022 - 09.2023

Warehouse Worker

Frito Lay
02.2022 - 04.2022

Marion High School

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Itheonna Wright