Itiara Mitchell
Decatur,GA
Summary
Banking and member service background centered on accurate transaction processing, wire transfers, and clear support for account and benefit questions. Known for calm escalation handling, careful record verification, and courteous communication with members and customers. Additional experience in site coordination and transportation adds reliability and operational awareness.
Overview
12
12
years of professional experience
Work History
Member Service Representative
VXI Global Solutions
Morrow, Georgia
07.2025 - 02.2026
- Managed inbound member calls for VXI Global Solutions, resolving plan and account questions.
- Explained benefits, eligibility, and coverage details in clear, simple language.
- Enhanced member relationships by providing excellent service during each interaction.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Verified member information using company systems and protected confidential records.
- Followed customer service scripts and compliance guidelines during every interaction.
MEMBER SERVICE REPRESENTATIVE
Vystar Credit Union
Jacksonville, FL
06.2023 - 04.2025
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Resolved customer complaints efficiently and courteously, ensuring member concerns were addressed promptly.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted high volume of customers daily, maintaining positive attitude and commitment to customer satisfaction.
- Answered incoming calls regarding membership benefits and services.
- Utilized operating systems and software to enhance workflow efficiency. and being a part of the high-risk wire team for the company.
SITE MANAGER
Allied Universal Security Services
Atlanta, GA
01.2021 - 04.2023
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Led regular site meetings with team members to facilitate open communication and enhance problem-solving and progress tracking.
- Cultivated strong client relationships through consistent project updates and timely resolution of concerns.
MEAT AND SEAFOOD CLERK
Publix Super Market
Atlanta, GA
04.2015 - 05.2019
- Managed daily shipments of fresh meat and seafood products by prioritizing proper storage upon delivery to maintain product quality.
- Informed customers on handling and preparation techniques for meat and seafood items, contributing to increased sales.
- Ensured accurate pricing and labeling of merchandise by keeping track of price changes or promotional offers diligently.
- Cross-trained in various roles within meat and seafood department to enhance operational efficiency during peak periods.
Transportation Driver
Newrest
Atlanta, GA
07.2026 - Current
- Operated Newrest transportation vehicle for airport catering and crew transfers.
- Delivered goods and services to customers on time and in excellent condition.
- Operated a variety of vehicles safely in diverse weather conditions.
- Communicated with Newrest dispatch on route changes and service needs.
- Interacted courteously with customers when delivering goods or services.
- Reported any incidents or accidents involving company vehicles to management immediately.
Education
High School Diploma -
Benjamin Elijah Mays
Atlanta, GASome College (No Degree) - Associate of Arts
Florida State College
Jacksonville, FLSkills
- Wire transfer processing
- Transaction processing
- Active listening
- Attention to detail
- Financial transactions
- Banking
- Issue escalation
- Customer engagement
- On-site flexibility
- Route optimization
Timeline
Transportation Driver
Newrest
07.2026 - Current
Member Service Representative
VXI Global Solutions
07.2025 - 02.2026
MEMBER SERVICE REPRESENTATIVE
Vystar Credit Union
06.2023 - 04.2025
SITE MANAGER
Allied Universal Security Services
01.2021 - 04.2023
MEAT AND SEAFOOD CLERK
Publix Super Market
04.2015 - 05.2019
High School Diploma -
Benjamin Elijah Mays
Some College (No Degree) - Associate of Arts
Florida State College