Itoro Akpaudo
Houston
Summary
Sociable [Job Title] skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for the following shift. Dynamic [Job Title] with [Number] years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Experienced [Job Title] offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisines. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Overview
10
10
years of professional experience
Work History
Bartender
Cheddars Stratch Kitchen
Houston, TX
12.2023 - Current
- Crafted and served a variety of cocktails, ensuring high-quality beverages for patrons.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in training new staff on drink preparation and customer service protocols.
- Managed inventory levels, ordering supplies to minimize shortages and waste.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Server
Perrys Steakhouse & Grille
Cypress, TX
10.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Improved dining experience by providing prompt, attentive service to guests.
Server
Grand Luxe Cafe
Houston, TX
01.2021 - 10.2022
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and quality standards.
- Trained new servers on menu items, service procedures, and customer engagement techniques.
- Managed multiple tables efficiently while prioritizing guest needs and satisfaction.
- Implemented upselling techniques to enhance customer experience and increase revenue.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere for guests.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Delivery Driver
Amazon Prime Products
Sugar Land, TX
04.2020 - 01.2021
- Delivered packages efficiently across diverse routes, ensuring timely service and customer satisfaction.
- Operated delivery vehicles while adhering to safety regulations and traffic laws.
- Managed daily route planning using GPS technology to optimize delivery efficiency.
- Maintained accurate records of deliveries and vehicle inspections to ensure compliance with company standards.
Server
Cheddar's Scratch Kitchen
Houston, TX
06.2019 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Provided exceptional service to [Number] customers per day at [Type] establishment.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Upsold customers and optimized table-turns to outperform average sales by [Number]%.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Met or exceeded sales targets on a consistent basis with proactive promotional strategies and dessert mentions.
- Processed customers' payments and provided receipts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bars without spillage.
- Sent orders to kitchen staff by [Action].
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Bartender
Cheddar's Scratch Kitchen
Houston, TX
03.2016 - 03.2020
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Stocked bar with beer, wine, liquor and related supplies.
- Restocked beer and liquor on a regular schedule and after special events to prepare for forecasted needs.
- Upsold customers from shelf to premium brands to help boost sales.
- Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Reinvented classic cocktails [Type] and [Type] to complement new menu options.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Education
High School Diploma - undefined
Prairie View A & M University
Prairie View, TXSkills
- Menu memorization
- Buffet setup and takedown
- Point of Sale (POS) system operations
- Dish preparation
- Liquor, wine and food service
- Dining customer service
- Price memorization
- Menu knowledge
- Food inspection
- Table Bussing
- Effective customer upselling
- Food safety understanding
- Check payment processing
- Quality control
- Safe food handling
- Sales Techniques
- Regulatory compliance
- Dining crew workflow optimization
- Relationship management
- Service prioritization
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Cheddars Stratch Kitchen
12.2023 - Current
Server
Perrys Steakhouse & Grille
10.2022 - 12.2023
Server
Grand Luxe Cafe
01.2021 - 10.2022
Delivery Driver
Amazon Prime Products
04.2020 - 01.2021
Server
Cheddar's Scratch Kitchen
06.2019 - 03.2020
Bartender
Cheddar's Scratch Kitchen
03.2016 - 03.2020
High School Diploma - undefined
Prairie View A & M University