Itsariya Pholkhet
San Jose,CA
Summary
Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with background providing exceptional customer service and friendly food service to ensure guest satisfaction.
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Bartender and Sever
Darla cafe
San Jose, California
06.2023 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Poured wine, beer and cocktails for patrons.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Arranged bottles and glasses behind bar to make attractive displays.
- Effectively multitasked within fast-paced environment.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Server
Lanna Thai restaurant
San Jose, California
03.2023 - 05.2024
- Assisted in training new servers.
- Trained new employees to perform duties.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Served food and beverages to patrons and confirmed complete orders.
- Stayed informed about daily specials, new menu items, promotions.
Barista
Dento coffee
10.2022 - 02.2023
- Managed cash register and processed transactions with accuracy and integrity.
- Implemented feedback from customers to improve service quality and menu offerings.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Memorized official and off-menu coffee and tea preparations.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Server
U dessert
San Francisco, California
07.2022 - 02.2023
- Assisted in training new servers.
- Trained new employees to perform duties.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Set up tables in between patrons to reduce wait times.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained records of transactions made during shift as required by law or company policy.
- Responded to ad hoc cleaning duties at end of shift.
- Greeted guests and provided menus.
Kitchen Staff Member
Red Elephant
Atlanta, Georgia
10.2021 - 06.2022
- Distributed food to waiters and waitresses to serve customers.
- Cleaned and sanitized frequently to maintain health code standards.
- Transported trash to dumpster, properly disposing of expired food items.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
Cashier
Food Lion
Ocean City, Maryland
06.2021 - 09.2021
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed other duties as assigned by management.
- Scanned items and checked pricing on cash register for accuracy.
- Helped with purchases and signed customers up for rewards program.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
High School Diploma -
Keannakorn Wittayalai
Thailand 06-2018
Skills
- Mixology
- Cocktail preparation
- Wine knowledge
- POS operations
- Customer service
- Team collaboration
- Problem solving
- Time management
- Beverage preparation
Timeline
Bartender and Sever
Darla cafe
06.2023 - Current
Server
Lanna Thai restaurant
03.2023 - 05.2024
Barista
Dento coffee
10.2022 - 02.2023
Server
U dessert
07.2022 - 02.2023
Kitchen Staff Member
Red Elephant
10.2021 - 06.2022
Cashier
Food Lion
06.2021 - 09.2021
High School Diploma -
Keannakorn Wittayalai