Itsaso Barrenechea
Miami,FL
Summary
Dynamic and detail-oriented professional with a background in luxury hospitality and client relations, now transitioning into real estate. Licensed Real Estate Sales Associate with strong organizational and communication skills. Known for maintaining a polished, professional image, and exceeding expectations in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
La Mar by Gastón Acurio
Miami, USA
05.2021 - 05.2025
- Catered high-end clientele in Michelin Guide recommended restaurant.
- Scored 98% in the hotel’s Legendary Quality Experience (LQE) audit.
- Selected repeatedly as team captain, showcasing leadership, and coordination skills.
- Managed multiple tables efficiently while maintaining clear communication and a positive attitude.
Server
Quinto La Huella
Miami, USA
11.2018 - 05.2021
- Provided attentive and professional service in a luxury hospitality setting.
- Recognized as a top performer in monthly sales competitions.
- Provided exceptional customer service in a fast-paced dining environment.
- Trained new servers on restaurant procedures and service standards.
Sales Coordinator
Miami Seaquarium
Miami, USA
03.2018 - 11.2018
- Maintained strong relationships with tour operators and hotel concierges.
- Represented the company at industry events and trade meetings.
- Coordinated VIP tours, group reservations, and B2B promotional activities.
Front Desk Manager
Olajauregi Hotel
Durango, Spain
01.2016 - 02.2018
- Managed guest services, room assignments, and pricing for a boutique hotel.
- Created marketing content for web and social media platforms.
- Supervised and trained staff while ensuring exceptional guest satisfaction.
Program Coordinator
Basquetour
, Spain
01.2010 - 05.2015
- Coordinated regional representation at international tourism fairs.
- Managed teams of 8 to 10 colleagues, and oversaw logistics and materials.
Education
Bachelor of Science - Tourism
Deusto University
Bilbao, Spain01.2014
Skills
- Client relations and customer service
- Calendar and schedule management
- Marketing and property listing coordination
- CRM and database management
- Contract and document preparation
- Microsoft Office Suite
- Google Workspace
Certification
- The Sustainable Development Goals, University of Copenhagen, 01/01/21
- Google Analytics Certification, Google Analytics Academy, 01/01/18
- Inbound Marketing & Sales, Hubspot Academy, 01/01/20
- Destination & Customer Service Training, Miami Begins With Me, 01/01/18
Timeline
Server
La Mar by Gastón Acurio
05.2021 - 05.2025
Server
Quinto La Huella
11.2018 - 05.2021
Sales Coordinator
Miami Seaquarium
03.2018 - 11.2018
Front Desk Manager
Olajauregi Hotel
01.2016 - 02.2018
Program Coordinator
Basquetour
01.2010 - 05.2015
Bachelor of Science - Tourism
Deusto University