Itsel Hernandez
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in check cashing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Cashier
Old Tomball Bbq
04.2022 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales..
Customer Service Representative
PLS Check Cashiers
03.2021 - 04.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Cash checks, send money, sell pre paid cards (at least 15 a month), add/withdraw funds, do money orders, skilled at receiving and processing banking transactions.
Education
High School Diploma -
Eisenhower High School
Houston, TX07.2020
Skills
- Inventory Stocking
- Employee Training
- Staff Supervision
- Upselling Products and Services
- Multitasking and Prioritization
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Responding to Difficult Customer
- Skilled at receiving and processing banking transactions
- Knowledge of proper cash handling procedures
- Cash drawer maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementFlexible work hoursHealthcare benefitsWork-life balanceQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Cashier
Old Tomball Bbq
04.2022 - Current
Customer Service Representative
PLS Check Cashiers
03.2021 - 04.2022
High School Diploma -
Eisenhower High School
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