Itsel Hernandez
Old Tomball Bbq
Houston,TX
3
years of professional experience
Knowledgeable and dedicated customer service professional with extensive experience in check cashing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Cashier
4 Years 6 Months- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales..
Customer Service Representative
1 Year 1 Month- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Cash checks, send money, sell pre paid cards (at least 15 a month), add/withdraw funds, do money orders, skilled at receiving and processing banking transactions.
Education
High School Diploma
Skills
Inventory Stocking
Employee Training
Staff Supervision
Upselling Products and Services
Multitasking and Prioritization
Customer Data Confidentiality
Efficient and Detail-Oriented
Responding to Difficult Customer
Skilled at receiving and processing banking transactions.
Knowledge of proper cash handling procedures.
Cash drawer maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full Time
Location Preference
On-Site
Important To Me
Career advancementFlexible work hoursHealthcare benefitsWork-life balance
"The way to get started is to quit talking and begin doing."
Walt Disney
Timeline
Cashier
Old Tomball Bbq
04.2022 - CurrentRead More
Customer Service Representative
PLS Check Cashiers
03.2021 - 04.2022Read More
Eisenhower High School
High School Diploma
Read More