Cathy Hutchinson
Vincennes,IN
Summary
Proven leader in retail management, notably with Family Dollar, enhancing customer satisfaction and resolving disputes efficiently. Demonstrated expertise in cash management and a knack for fostering team collaboration. Achieved significant improvements in operational efficiency and staff performance through effective training and mentoring. Skilled in inventory control and customer service excellence, driving positive outcomes and business growth.
Overview
28
28
years of professional experience
Work History
Cashier
Fastbreak
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier Team Lead
Fastbreak 6
Vincennes, IN
09.2022 - Current
Wire Cutter
Kauffman Engineering
Lawrenceville, IL
08.2015 - 09.2022
- Enhanced wire cutting efficiency by implementing new cutting techniques and tools.
- Maintained strict adherence to safety protocols, ensuring a safe work environment for all employees.
- Managed inventory of wires and related materials, ensuring timely replenishment and minimal stockouts.
- Optimized wire cutting processes for improved production rates and reduced waste.
- Ensured accuracy in measurements and cuts by following detailed blueprints and specifications.
Soft Lines
Walmart
Vincennes, IN
02.2006 - 08.2007
- Established strong relationships with clients, providing exceptional support throughout the entire project lifecycle.
- Continuously updated knowledge on industry trends, ensuring alignment with current best practices in liner operations.
- Contributed to revenue growth by identifying opportunities for upselling and cross-selling of liner products and services.
- Assisted sales teams by providing technical expertise during client presentations and product demonstrations related to liners.
- Enhanced customer satisfaction by efficiently addressing and resolving liner-related issues.
Asst Manager
Hucks Gas Station
Vincennes, IN
06.2005 - 02.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Night Manager
Jay C
Princeton In
11.2004 - 07.2005
- Streamlined nightly operations by effectively delegating tasks to team members and ensuring timely completion.
- Coordinated with other departments to ensure seamless transitions between shifts so that guests consistently received excellent service around the clock.
- Collaborated with daytime management to implement improvements in hotel policies, procedures, and overall guest experiences.
- Managed night audit procedures, verifying accuracy of financial transactions and identifying discrepancies for resolution.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues during night shifts.
Headliners
Vuteq Indiana
Princeton in
08.2004 - 11.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Manager
Family Dollar
Princeton, IN
07.1996 - 08.2004
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Ged -
Vanderburgh Christian
Evansville, IN09.1977
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer service excellence
- Cleaning and sanitizing
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Cash Management
- Basic Math Competence
- Cash register systems
- Cash handling expertise
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
- Merchandise Restocking
- Cash Drawer Balancing
- POS system operations
- Payment Collection
- POS Systems
- Staff Training
- Refund handling
- Inventory Management
- Inventory Control
- Decision Making Aptitude
- Daily Reporting
- Retail Merchandising
- Drawer balancing
- Returns processing
- Point of sale operation
- Point-of-sale system operation
- Order Verification
- Promotions and Discounts Understanding
- Reports and documents
- Records Maintenance
- Fraud Prevention Awareness
- Loss Prevention
- Staff Mentoring
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Creative Thinking
- Relationship Building
- Adaptability and Flexibility
- Basic Mathematics
- Cash Register Operations
- Team Leadership
- Customer Transactions
- Inventory Stocking
- Work Task Prioritization
- Analytical Thinking
- Employee Training
- Store merchandise stocking
- Training and mentoring
- Microsoft Office
- Coin and Currency Counting
- Service Minded
- Product Scanning
- Attention to Detail
- Policies and Procedures
- Retail Operations
- Return and Exchange Processing
Timeline
Cashier Team Lead
Fastbreak 6
09.2022 - Current
Wire Cutter
Kauffman Engineering
08.2015 - 09.2022
Soft Lines
Walmart
02.2006 - 08.2007
Asst Manager
Hucks Gas Station
06.2005 - 02.2006
Assistant Night Manager
Jay C
11.2004 - 07.2005
Headliners
Vuteq Indiana
08.2004 - 11.2004
Manager
Family Dollar
07.1996 - 08.2004
Cashier
Fastbreak
Ged -
Vanderburgh Christian