Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Smith

Savannah,GA

Summary

Proven team player with a strong work ethic, demonstrated through impactful contributions at Cracker Barrel Old Country Store. Excelled in hospitality service, enhancing guest experiences and resolving concerns efficiently. Skilled in maintaining high standards of cleanliness and organization, fostering positive environments, and supporting colleagues and guests alike. Achieved significant improvements in guest satisfaction and operational workflow.



Overview

11
11
years of professional experience

Work History

Server

Cracker Barrel Old Country Store Inc
06.2017 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Intern

Seeds of Hope
01.2023 - 09.2023
  • Worked directly with neighbors, providing them with food, supplies, support, and companionship.
  • Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.

Special Education Paraprofessional

Jameson Elementary School
05.2023 - 08.2023
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Cashier

Target
10.2017 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs with exceptional service.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Helped customers complete purchases, locate items, and join reward programs.


Sales Associate

Marshalls & HomeGoods
03.2017 - 07.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Volunteer

Gorham House Nursing Home
06.2013 - 06.2017
  • Assisted with special events and programs.
  • Enhanced resident well-being by providing companionship and engaging in meaningful conversations.


Education

Bachelor of Science - Psychology

University of New England
Biddeford, ME
05.2023

High School Diploma -

Gorham High School
Gorham, Maine
06.2019

Skills

  • Strong Work Ethic
  • Hospitality service expertise
  • Team Player
  • Dependable
  • Detail Oriented
  • Punctual

Timeline

Special Education Paraprofessional

Jameson Elementary School
05.2023 - 08.2023

Intern

Seeds of Hope
01.2023 - 09.2023

Cashier

Target
10.2017 - 01.2018

Server

Cracker Barrel Old Country Store Inc
06.2017 - Current

Sales Associate

Marshalls & HomeGoods
03.2017 - 07.2017

Volunteer

Gorham House Nursing Home
06.2013 - 06.2017

Bachelor of Science - Psychology

University of New England

High School Diploma -

Gorham High School

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Katelyn Smith