Itzel Bonilla
Lehigh Acres,FL
Summary
Versatile professional with successful experience in fast-paced office settings. Hardworking team player and well-versed in healthcare practices, compliance standards and operations.
Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
4
4
years of professional experience
Work History
Emergency Department Unit Secretary
Lehigh Regional Medical Center
08.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Registered and verified patient records before triage with most up-to-date information.
- Organized patient files and streamlined operations to improve efficiency.
Patient Care Technician, Emergency Department
Lehigh Regional Medical Center
07.2021 - Current
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Assembled admissions pages and added new pages to patients' charts.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Student Office Assistant
University Of West Florida
08.2019 - 08.2020
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and student-facing needs.
- Arranged rapid office equipment repair and maintenance with vendors.
- Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
Education
Bachelor of Science - Biomedical Sciences
The University of South Florida
TampaBachelor of Science - Biomedical Sciences
The University of West Florida
Pensacola, FLSkills
- Patient Prioritization
- Inpatient Care
- BLS Certified
- Spanish Interpreting
- HIPAA Regulations
- Administrative Support
- Safety Protocols
- Healthcare Staff Relations
- Laboratory Techniques
- Adaptable and Flexible
- Teamwork and Collaboration
- Staff Leadership
Timeline
Emergency Department Unit Secretary
Lehigh Regional Medical Center
08.2021 - Current
Patient Care Technician, Emergency Department
Lehigh Regional Medical Center
07.2021 - Current
Student Office Assistant
University Of West Florida
08.2019 - 08.2020
Bachelor of Science - Biomedical Sciences
The University of South Florida
Bachelor of Science - Biomedical Sciences
The University of West Florida
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