Itzel Bonilla
Lehigh Acres
Summary
Healthcare professional specializing in patient care coordination and HIPAA compliance. Improved emergency department operations through strategic collaboration, ensuring safe and quality patient care. Proven ability to enhance workflow efficiency and compliance standards.
Overview
7
7
years of professional experience
Work History
Emergency Department Unit Secretary
HCA Florida Lehigh Hospital
Lehigh Acres
07.2021 - Current
- Streamlined emergency department operations through effective collaboration with healthcare teams.
- Managed patient records and ensured accurate data entry into electronic systems.
- Coordinated hospital admissions for patients, ensuring timely and efficient processing.
- Facilitated communication among patients, family members, and healthcare providers to support patient-centered care.
- Directed telephone inquiries to appropriate personnel or departments, enhancing communication flow.
- Delivered laboratory and diagnostic results to staff members in a timely manner.
- Transmitted medical records and correspondence via mail, email, or fax promptly.
- Maintained inventory of medical supplies and ordered replacements as necessary.
Patient Care Technician (Patient Sitter), Emergency Department
HCA Florida Lehigh Hospital
Lehigh Acres
07.2021 - Current
- Assisted physicians during emergency procedures and interventions.
- Monitored patients' conditions and reported status changes to nursing staff.
- Monitored behavioral patients, ensuring a safe and supportive healthcare environment.
- Collected medical specimens and accurately updated patient charts to ensure effective treatment.
- Prepared patient rooms with necessary equipment for incoming cases.
- Safely transferred patients using wheelchairs or stretchers to other departments.
- Ensured the cleanliness and safety of the emergency room environment consistently.
Gym Receptionist/Kids Club Associate
Around The Clock Fitness
Fort Myers
05.2021 - 08.2021
- Greeted members and guests warmly at the front desk.
- Addressed membership inquiries and informed members about services to enhance customer satisfaction.
- Processed member registrations and maintained accurate records.
- Organized and led engaging activities for children to promote enjoyment and safety.
- Ensured cleanliness and orderliness of Kids Club space to foster a positive experience.
Student Office Assistant
University Of West Florida
Pensacola
01.2021 - 05.2021
- Produced high-quality documents, spreadsheets, and presentations for internal and student-facing purposes.
- Drafted correspondence letters, memos, and emails to facilitate clear communication.
- Created presentations and proposals for meetings; supported bookkeeping and budget report preparation.
- Engaged customers via phone, email, or in-person to provide accurate information.
- Welcomed visitors and notified staff of scheduled appointments.
- Coordinated prompt office equipment repairs and maintenance with vendors.
Restaurant Hostess
Tuscan Oven
Pensacola
08.2019 - 01.2020
- Managed reservations using restaurant booking system, ensuring optimal guest flow.
- Collaborated with servers to optimize table turnover during peak hours.
- Greeted and seated guests, enhancing overall dining experience.
- Maintained cleanliness and organization of front entrance and waiting area, contributing to positive first impressions.
Cashier
El Patio
Fort Myers
04.2019 - 07.2019
- Operated cash register, processing payments through cash, check, credit card, gift card, or automatic debit to ensure accurate transactions.
- Maintained clean and organized checkout area throughout shifts for optimal customer interaction.
- Guided customers with product inquiries and tailored recommendations to improve shopping experience.
- Collaborated with team members to streamline daily store operations and enhance customer service.
Education
Bachelor of Science - Biomedical Sciences
The University of South Florida
Tampa06-2023
Bachelor of Science - Biomedical Sciences
The University of West Florida
Pensacola, FLSkills
- EHR management
- Healthcare software proficiency
- Care coordination
- BLS certification
- HIPAA compliance
- Emergency procedures
- Safety protocol adherence
- Administrative support
- Spanish interpretation
- Team collaboration
- Adaptability
- Leadership skills
- Staff relations
Languages
Spanish
Full Professional
Timeline
Emergency Department Unit Secretary
HCA Florida Lehigh Hospital
07.2021 - Current
Patient Care Technician (Patient Sitter), Emergency Department
HCA Florida Lehigh Hospital
07.2021 - Current
Gym Receptionist/Kids Club Associate
Around The Clock Fitness
05.2021 - 08.2021
Student Office Assistant
University Of West Florida
01.2021 - 05.2021
Restaurant Hostess
Tuscan Oven
08.2019 - 01.2020
Cashier
El Patio
04.2019 - 07.2019
Bachelor of Science - Biomedical Sciences
The University of South Florida
Bachelor of Science - Biomedical Sciences
The University of West Florida