Itzel Carlos
Las Vegas,NV
Summary
Adaptable and engaging professional with a background in customer service and retail operations. Known for maintaining a calm demeanor under pressure, while effectively addressing customer inquiries and driving overall satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
Q Mall Fashion
Henderson, NV
02.2026 - Current
- Maintained cleanliness and organization of sales floor, ensuring appealing product displays.
- Collaborated with team members to achieve daily sales goals and maintain inventory accuracy.
- Monitored stock levels and communicated replenishment needs to management promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Associate
Ethel M Chocolate Factory
Henderson, NV
12.2025 - 02.2026
- Collaborated with team members to optimize workflow and reduce downtime in production activities.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Engaged with customers during factory tours, providing insights into chocolate-making processes and product offerings.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Employee
O'Great Cut
Henderson, NV
07.2023 - 12.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
Education
High School Diploma -
Southeast Career Technical Academy (SECTA)
Paradise Valley, NV05-2025
Skills
- Customer service
- Time management
- Attention to detail
- Customer interaction
- Cash handling
- Customer engagement
Certification
- Licensed Cosmetologist
- Food Handler Card
Timeline
Associate
Q Mall Fashion
02.2026 - Current
Associate
Ethel M Chocolate Factory
12.2025 - 02.2026
Employee
O'Great Cut
07.2023 - 12.2025
High School Diploma -
Southeast Career Technical Academy (SECTA)