Itzel Diaz
Houston,TX
Summary
Dynamic bilingual professional with extensive experience in healthcare and customer service, notably at Texas Industrial Medical. Skilled in medical office administration and patient-focused care, I excel in environments requiring attention to detail and compassionate, effective communication. Proven track record of enhancing patient satisfaction and streamlining intake processes.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Texas Industrial Medical
Laporte, Texas
05.2023 - 01.2025
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Changed dressings on wounds to prevent infection and check for healing.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Dental Assistant
Jefferson Dental Health
Dallas, Texas
03.2020 - 05.2023
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Amazon Associate
Amazon
Dallas, Texas
02.2018 - 01.2022
- Provided customer service support for inquiries, complaints, and returns.
- Handled returns and exchanges according to company policies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Pharmacy Technician
Walmart
Porter, Texas
08.2015 - 06.2017
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Education
Dental Assistant Certification -
Monarch Dentistry
Mesquite, TX11-2021
Lone Star College
Kingwood, TX08-2016
High School Diploma -
New Caney High School
New Caney, TX06-2015
Skills
- Medical office administration
- Intake control
- Patient-focused care
- Check-in coordination
- Fluent in Spanish and English
Timeline
Medical Assistant
Texas Industrial Medical
05.2023 - 01.2025
Dental Assistant
Jefferson Dental Health
03.2020 - 05.2023
Amazon Associate
Amazon
02.2018 - 01.2022
Pharmacy Technician
Walmart
08.2015 - 06.2017
Dental Assistant Certification -
Monarch Dentistry
Lone Star College
High School Diploma -
New Caney High School
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