Itzel Diaz Valdovinos
Pomona,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alta Resources: Blue Cross-Blue Shield
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Aston Carter
11.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Youth Build Charter School
PomonaNo Degree - English
Mt San Antonio College
Walnut, CA06.2025
Skills
- Microsoft Word
- Active Listening
- Google Docs
- Customer Service
- Customer Relations
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Alta Resources: Blue Cross-Blue Shield
08.2022 - Current
Customer Service Representative
Aston Carter
11.2021 - 05.2022
High School Diploma -
Youth Build Charter School
No Degree - English
Mt San Antonio College
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