Itzel Gonzalez
Houston,TX
Summary
Detail-oriented professional experienced in front desk operations, retail, and fast-paced service environments. Manages high call volumes and coordinates schedules while efficiently resolving customer concerns. Delivers exceptional service and supports daily business operations through strong communication and organizational skills.
Overview
6
6
years of professional experience
Work History
FRONT DESK RECEPTIONIST
ROC Houston
Houston, USA
10.2023 - Current
- Maintain a clean, organized, and welcoming reception area to enhance guest experience
- Managed high-volume incoming and outgoing calls, directing inquiries to appropriate departments to enhance communication flow
- Scheduled, coordinated, and confirmed appointments and meetings, ensuring streamlined office workflow
- Collaborated with staff across departments to resolve issues, facilitating efficient daily operations
- Safeguard confidential corporate and client information in compliance with privacy standards
CUSTOMER SERVICE REPRESENTATIVE
Victoria Secret
Houston, USA
09.2021 - 03.2022
- Resolved customer concerns promptly, ensuring a positive and professional experience
- Responded to customer inquiries, providing detailed product, service, and promotion information to enhance customer understanding
- Stayed up to date on product offerings and promotional campaigns to better assist customers
- Maintained accurate records of customer interactions and feedback to support improved service delivery
- Documented notes in CRM systems to facilitate effective customer relationship management
QUICK SERVICE FOOD SERVER
Chevron
Houston, USA
01.2020 - 09.2021
- Provided friendly, efficient customer service to enhance customer experience in fast-paced environment
- Prepared food orders accurately and quickly, ensuring high quality and customer satisfaction
- Ensured cleanliness and sanitation of dining and kitchen areas in compliance with safety regulations
- Followed proper safety procedures when handling hot food and beverages
- Measured ingredients and portions to minimize waste and optimize cost management
Education
HIGH SCHOOL DIPLOMA -
Lamar High School
Houston, TX06-2013
Skills
- Guest Relations
- Customer Service
- Telephone communication
- Data Entry
- Office Software
- Office organization
- Time Management
- Conflict resolution
- Problem solving
- Listening Skills
- Multilingual Communication
- Positive and Professional
Languages
- Spanish
Timeline
FRONT DESK RECEPTIONIST
ROC Houston
10.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Victoria Secret
09.2021 - 03.2022
QUICK SERVICE FOOD SERVER
Chevron
01.2020 - 09.2021
HIGH SCHOOL DIPLOMA -
Lamar High School