Itzel Gonzalez
Yonkers,NY
Summary
Dedicated Shift Supervisor specializing in safety, cleanliness, and customer satisfaction. Led crew operations, resolved customer concerns, and upheld food safety standards while fostering team productivity. Skilled in communication and task delegation, ensuring organized and efficient service in fast-paced environments.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Shift Supervisor
KFC
Yonkers, NY
11.2024 - Current
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Supervised KFC crew during shift operations and delegated front counter tasks.
- Monitored food safety, cleanliness, and restaurant standards throughout service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Conducted department walkthroughs to assess cleanliness, stock levels, and merchandising.
Shift Leader
Sandy's Cafe
Yonkers, NY
09.2023 - 11.2025
- Supervised Sandy's Cafe floor operations during assigned shifts
- Resolved customer concerns with calm, professional communication
- Assigned tasks to staff based on workload and priorities. to staff based on rush periods and priorities
- Maintained clean dining areas and stock levels during service
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
High School Diploma -
Charles E. Gorton High School
Yonkers, NY06-2024
Skills
- Customer service
- Team supervision
- Food safety compliance
- Customer-oriented
- Employee recognition
- Strategic planning
- Attention to detail
- Safety
Languages
English
Professional
Spanish
Professional
Timeline
Shift Supervisor
KFC
11.2024 - Current
Shift Leader
Sandy's Cafe
09.2023 - 11.2025
High School Diploma -
Charles E. Gorton High School