Itzel Hernandez
Comerica Bank
Watsonville,CA
2
Languages
6
years of professional experience
Dynamic banking professional with a proven track record at Comerica Bank, excelling in customer service and relationship building. Skilled in cash handling and compliance, I enhanced customer satisfaction through efficient transaction processing and team collaboration, driving operational improvements that elevated service delivery standards.
Work History
Sales Associate Manager
3 Years 9 Months- Supervised daily operations to ensure exceptional customer service and sales performance.
- Trained and mentored new sales associates on product knowledge and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Analyzed sales data to identify trends and enhance merchandising strategies.
- Developed promotional campaigns that increased foot traffic and boosted sales during peak seasons.
Personal Banker
9 Months- Assisted clients with account management and financial services inquiries.
- Processed transactions efficiently to maintain high customer satisfaction levels.
- Educated customers on banking products and services to enhance their financial literacy.
- Collaborated with team members to streamline operations and improve service delivery.
- Conducted thorough compliance checks to uphold regulatory standards within the branch.
Teller
1 Year 7 Months- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with account inquiries, providing exceptional service to enhance overall satisfaction.
- Maintained knowledge of banking products to promote services and drive customer engagement.
- Collaborated with team members to streamline operations and improve transaction speed.
- Conducted regular audits of cash drawers to ensure compliance with bank policies and procedures.
- Utilized banking software for transaction processing, enhancing workflow efficiency and data integrity.
Education
- Business Administration And Management
High School Diploma
Skills
Relationship building
Branch operations
Customer service
Customer satisfaction
Cash handling
Banking policies and procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Banker
Comerica Bank
11.2025 - CurrentRead More
Teller
Comerica Bank
04.2024 - 11.2025Read More
Sales Associate Manager
Fatima’s Fine Jewelry
04.2020 - 01.2024Read More
Cabrillo College
from Business Administration And Management
Read More
Watsonville High
High School Diploma
Read More