Itzel Marquez
OPA Tempe Bar and Grill
Mesa
2
Languages
1
Certification
5
years of professional experience
Detail-oriented professional with a strong work ethic and proven ability to manage multiple tasks in high-volume dining environments. Skilled in fostering team collaboration and implementing strategies that improve service efficiency and customer satisfaction.
Work History
Server
4 Years 8 Months- Started off as busser/server assist/Cashier, and moved up to a serving position.
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Coordinated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Managed order processing efficiently, minimizing errors and enhancing overall dining experience for patrons.
- Implemented strategies to streamline service operations, improving table turnover rates during peak hours.
- Resolved customer complaints promptly, maintaining positive relationships and encouraging repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Prepared and served a variety of cocktails and beverages to enhance guest experience.
Cashier
1 Month- Managed cash register, ensuring accurate handling of cash and credit payments.
- Implemented strategies to enhance checkout efficiency, reducing wait times for customers.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Cashier
4 Years 9 Months- Collaborated with team members to maintain cleanliness and organization of work area.
- Trained new cashiers on operational procedures and customer service standards.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree - Psychology
- Two years of University
- Participated in school clubs
High School Diploma
- Honoree of
- Honor Roll
- Awarded
- AVID member
Skills
Exceptional customer service
Guest engagement
Food running
High volume dining
Cash handling
Customer relationship management
Positive and professional
Multitasking and organization
Team collaboration
Effective communication
Strong work ethic
Certification
- Food Handlers licensed
- Title4 licensed
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Road Trips
Watching Movies and TV Shows
Reading
I enjoy helping others and giving back to the community.
Timeline
Cashier
Seattle Fish House
08.2026 - 09.2026Read More
Server
OPA Tempe Bar and Grill
02.2022 - CurrentRead More
Cashier
Popeyes
01.2022 - 2023Read More
Benedictine University
No Degree from Psychology
Read More
Westwood
High School Diploma
Read More