Itzel Martinez
Hidalgo
Summary
Detail-oriented individual with exceptional communication and project management skills. Skilled in lesson planning, classroom management, and engaging diverse student populations. Known for reliability, excellent communication, and results-driven approach. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kokua Education
McAllen, TX
04.2026 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Utilized classroom management techniques to maintain a positive and productive learning atmosphere.
- Provided support during assessments, ensuring smooth administration and adherence to testing protocols.
- Implemented feedback from educators to refine instructional delivery and improve student outcomes consistently.
Respite Provider
Santa Fe Agency
McAllen, Texas
04.2024 - Current
- Assessed client physical, mental, and emotional conditions
- Assisted with hygiene, diet, and mobility practices
- Provided companionship and engaged clients in stimulating activities
- Maintained clean, safe, and hygienic environments in homes and care facilities
Medical Office Specialist
DHR Health
Edinburg, TX
09.2025 - 04.2026
- Perform front-office and clinical administrative support in a fast-paced medical environment
- Schedule patient appointments and manage check-in/check-out processes
- Verify patient demographics, insurance information, and authorizations
- Maintain accurate electronic medical records while ensuring HIPAA compliance
- Communicate effectively with patients, providers, and clinical staff to support quality care
Receptionist and Donor Support Technician
CSL Plasma
Hidalgo, Texas
05.2022 - 09.2025
- Developed effective working relationships with donors to ensure satisfaction with services provided
Retail Sales Associate
Ross
McAllen, Texas
07.2021 - 12.2022
- Greeted customers and assisted with locating merchandise to improve satisfaction and retention
- Answered customer questions and promoted store merchandise
- Restocked shelves and updated signage for promotions
- Followed company policies and safety procedures
Education
High School Diploma -
Valley View High School
05-2021
Associate of Arts -
South Texas College
05-2021
Bachelor of Science - Exercise Science, Special Education
The University of Texas Rio Grande Valley
12-2024
Skills
- Administrative & Clerical Support
- Group and individual instruction
- Verbal and written communication
- Communication & Interpersonal Skills
- Time Management & Organization
- Bilingual: English & Spanish
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
Certification
Research Internship Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Substitute Teacher
Kokua Education
04.2026 - Current
Medical Office Specialist
DHR Health
09.2025 - 04.2026
Respite Provider
Santa Fe Agency
04.2024 - Current
Receptionist and Donor Support Technician
CSL Plasma
05.2022 - 09.2025
Retail Sales Associate
Ross
07.2021 - 12.2022
High School Diploma -
Valley View High School
Associate of Arts -
South Texas College
Bachelor of Science - Exercise Science, Special Education
The University of Texas Rio Grande Valley