ITZEL MENDEZ
Woodforest National Bank
Houston,TX
2
Languages
13
years of professional experience
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Work History
Assistant Branch Manager
3 Years 3 Months- Led branch operations to enhance customer service and operational efficiency.
- Cultivated strong client relationships, increasing customer satisfaction and retention rates.
- Developed and implemented training programs for staff, improving team performance.
- Monitored compliance with banking regulations, ensuring adherence to policies and procedures.
- Analyzed financial reports to identify trends and drive strategic decision-making.
- Coordinated marketing initiatives to promote branch services and increase community engagement.
Retail Banker II
2 Years 9 Months- Managed daily banking operations and customer transactions to ensure service efficiency.
- Provided personalized financial advice to clients, enhancing customer satisfaction and loyalty.
- Trained and mentored new staff on banking procedures and compliance regulations.
- Implemented process improvements that streamlined account opening procedures, reducing wait times.
- Led initiatives to enhance digital banking services, improving user experience and accessibility.
Prestige Beauty Advisor
1 Year 11 Months- Delivered exceptional customer service by providing personalized beauty consultations and product recommendations.
- Educated clients on skincare regimens and makeup application techniques to enhance customer satisfaction.
- Collaborated with team members to execute promotional events, driving engagement and enhancing brand visibility.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment of products.
- Analyzed sales trends to optimize product placement and improve overall store performance.
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
Lead Cashier
7 Months- Facilitated employee engagement activities to enhance workplace enjoyment.
- Handles complex guest problems and finds the best resolution when needed.
- Ensures all guests are satisfied with their services and leave the store with the want to come back.
- Counted cash and managed transactions with precision.
- Assisted guests by addressing their concerns and inquiries.
- Analyses the store to check if anything needs to be done that might have been missed.
- Maintained store appearance and organization throughout all operating hours.
- Provided expert advice to guests on cosmetics and beauty products.
- Facilitated positive guest experiences, encouraging repeat visits through attentive service.
- Trained new employees on store procedures and best practices.
Beauty Advisor
3 Months- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Demonstrated product knowledge through effective merchandising and promotional strategies.
- Assisted in inventory management by tracking product levels and identifying reorder needs.
- Implemented visual merchandising displays to drive sales and engage customers effectively.
- Collaborated with team members to organize events, driving community engagement and brand awareness.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Assistant Manager
3 Years 1 Month- Led team in executing operational strategies to enhance customer service and satisfaction.
- Developed training materials for staff to improve product knowledge and service efficiency.
- Coordinated inventory management processes, ensuring accuracy and timely replenishment of stock.
- Implemented best practices for cash handling, reducing discrepancies during audits.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Service Rep.
2 Years 8 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined order processing by utilizing point-of-sale systems for improved transaction accuracy.
- Trained new team members on company policies and customer service protocols to ensure consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Overnight Stocker
8 Months- Stocked shelves efficiently to maintain product availability and organized displays for optimal customer access.
- Managed inventory levels to ensure timely replenishment of products and reduce stock discrepancies.
- Operated pallet jacks and forklifts safely to transport merchandise throughout the store.
- Conducted regular quality checks on perishable goods, minimizing waste and ensuring freshness for customers.
- Implemented best practices for backroom organization, improving accessibility of stock items for quicker restocking.
- Assisted in developing strategies for seasonal inventory management, optimizing stock levels during peak shopping periods.
Education
High School Diploma
Skills
Banking
Operations management
Audit preparation
Team training
Business development
Customer engagement
Account retention
Relationship building and management
Staff scheduling
Sales management
Client retention
Workforce management
LANGUAGES
English
Spanish
Timeline
Assistant Branch Manager
Woodforest National Bank
07.2023 - CurrentRead More
Retail Banker II
Woodforest National Bank
10.2020 - 07.2023Read More
Prestige Beauty Advisor
Ulta Beauty
11.2018 - 10.2020Read More
Lead Cashier
Ulta Beauty
04.2018 - 11.2018Read More
Beauty Advisor
Ulta Beauty
01.2018 - 04.2018Read More
Assistant Manager
CST Brands LLC
12.2014 - 01.2018Read More
Customer Service Rep.
CST Brands LLC
04.2014 - 12.2016Read More
Overnight Stocker
Walmart Stores Inc
08.2013 - 04.2014Read More
North Shore Senior High School
High School Diploma
Read More