Itzel Merino
Laredo
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational. And very eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Front Office Assistant
Pest Control Solutions
Laredo
04.2025 - Current
- Scheduled appointments and coordinated service calls for technicians.
- Managed front desk operations and greeted clients with professionalism.
- Provided administrative support to the pest control team as needed.
- Assisted in preparing service documentation and reports for customers.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Processed payments from customers using cash, credit cards or checks.
- Provided administrative support to management team when needed.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Assisted front office staff by taking initiative to help upper management and coordinate events.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
Unarmed Security Officer
Deployed Services
Laredo
06.2023 - 03.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards or suspicious activities.
- Responded promptly to alarms and emergencies, ensuring immediate action was taken.
- Prepared detailed incident reports for documentation and further review by management.
- Trained new security personnel on procedures and protocols for effective operations.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Inspected buildings periodically for signs of intrusion or damage.
Retail Sales Associate
Five Below
Laredo
02.2023 - 02.2024
- Assisted customers in finding products and answering inquiries.
- Processed transactions accurately at the cash register.
- Collaborated with team members to restock shelves efficiently.
- Engaged customers to promote sales and store events.
- Monitored inventory levels and reported shortages to management.
- Demonstrated product knowledge to enhance customer shopping experience.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled customer complaints in a professional manner.
Front Cashier
Popeyes Louisiana Kitchen
Laredo
01.2022 - 09.2022
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and payment options promptly.
- Handled cash and credit transactions with accuracy and attention to detail.
- Collaborated with team members to streamline checkout procedures effectively.
- Managed refunds and exchanges according to store policies diligently.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Trained new cashiers on store policies and operational procedures thoroughly.
- Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
- Kept up with current promotional events and sales in order to inform customers accordingly.
- Maintained accurate records of transactions including sales, returns and exchanges.
Education
Associate of Science - General Studies
Laredo Community College
Laredo, TX 08.2022 - 12.2024
High School Diploma -
Martin High School
Laredo, TX 08.2018 - 05/2022
Skills
- Inventory monitoring
- Time management
- Data entry
- Meeting coordination
- Mail handling
- Billing and invoicing
- Listening skills
- Appointment setting
- Schedule management
- Team building
- Customer service
- Professionalism
- Teamwork and collaboration
- Analytical thinking
Volunteer work
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Languages
- Spanish
- English
References
- Professional: Raquel Diaz/ Deployed services supervisor Phone number: 956-415-5061
- Personal: Crystal Merino/ Sister Phone number: 956-516-9063
- Professional: Melanie Romeo/ Five Below Supervisor Phone number: 956-337-3449
- Personal: Alberto Elizondo/ Friend Phone number: 956-942-6080
Timeline
Front Office Assistant
Pest Control Solutions
04.2025 - Current
Unarmed Security Officer
Deployed Services
06.2023 - 03.2025
Retail Sales Associate
Five Below
02.2023 - 02.2024
Associate of Science - General Studies
Laredo Community College
08.2022 - 12.2024
Front Cashier
Popeyes Louisiana Kitchen
01.2022 - 09.2022
High School Diploma -
Martin High School
08.2018 - 05/2022