Itzel Montano
La Mesa,CA
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities. I am bilingual and can help Spanish and English speaking customers.
Overview
11
11
years of professional experience
Work History
Office Administrative Assistant
Filippi's Pizza Grotto
San Diego, CA
08.2024 - 02.2026
- Coordinated office operations, ensuring seamless communication among team members and enhancing workflow efficiency.
- Managed scheduling and logistics for meetings, optimizing time management for staff and executives.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Assisted in preparing reports and presentations, ensuring timely delivery of information to stakeholders.
- Oversaw vendor relations, negotiating contracts to secure favorable terms for office supplies and services.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Sales Associate Supervisor
Finish Line
San Diego, CA
01.2024 - 08.2024
- Managed inventory levels, conducted stock audits, and optimized product placement for increased sales.
- Implemented visual merchandising strategies to create an engaging shopping environment for customers.
- Analyzed sales data to identify trends, develop action plans, and drive revenue growth.
- Fostered strong customer relationships through exceptional service and personalized shopping experiences.
- Evaluated team performance regularly, providing feedback to achieve individual and collective goals.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
Sales Assistant
Raphael's Party Rentals
San Diego, Ca
02.2017 - 03.2020
- Enter sales representative client orders into alert data base.
- File paperwork
- Print order slips for delivery drivers
- Confirm orders with clients
- Retrieve payments from clients
- Problem solve any issues with deliveries or day of event related problems
- Answer phones for customer service
- Take rental equipment orders
Fine Jewelry Sales Associate
Macy's
Mission valley
06.2015 - 02.2017
- Handling fine jewelry
- Assisting customers in selecting desired pieces
- Cash register
- Testing diamonds
- Use safe and lock away jewelry
- Trustworthy with valuable pieces
- Stocking inventory
- Counting jewelry
Education
High school diploma -
Mount Miguel High School
Spring Valley, CA06-2011
Skills
- Time management
- Customer service
- Computer literacy
- Communication skills
- Verbal communication
- Billing and invoicing
- Scheduling and calendar management
- File organization
Languages
Spanish
Timeline
Office Administrative Assistant
Filippi's Pizza Grotto
08.2024 - 02.2026
Sales Associate Supervisor
Finish Line
01.2024 - 08.2024
Sales Assistant
Raphael's Party Rentals
02.2017 - 03.2020
Fine Jewelry Sales Associate
Macy's
06.2015 - 02.2017
High school diploma -
Mount Miguel High School