Itzel Romero
San Jose,CA
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Applebee's Grill. Skilled in team collaboration and adept at managing high-pressure situations, significantly improving the dining experience. Excels in multitasking and leveraging both interpersonal and organizational skills to exceed expectations.
Overview
3
3
years of professional experience
Work History
Host
Applebee's Grill + Bar
02.2019 - 11.2021
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
San Jose High School
San Jose, CA02.2019
Skills
- Customer Service
- Team player mentality
- Team Collaboration
- multit
Languages
English
Native or Bilingual
Timeline
Host
Applebee's Grill + Bar
02.2019 - 11.2021
San Jose High School
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