Itzel Serna
Lehigh Acres,FL
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Advocate Radiation Oncology
Fort Myers, Florida
01.2023 - 11.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Managed company calendar and scheduled events.
Medical Assistant
Urology Experts
Fort Myers, FL
12.2021 - 12.2022
- Collected specimens from patients for laboratory testing and analysis.
- Observed sterile technique when preparing instruments for use in urology procedures.
- Administered medications prescribed by physicians according to protocol guidelines.
- Disinfected reusable instruments between uses using appropriate sterilization techniques.
- Assisted the urologist with minor in-office procedures, such as cystoscopy,helping in the preparation of instruments for procedures like biopsies, bladder installations, or stone removal.
Medical Assistant
Physician Primary Care
Fort Myers, Florida
12.2019 - 12.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments for patients via phone and in person.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Sarasota, FL04-2026
CCMA - Medical Assistant
Fort Myers Technical College
Fort Myers, FL12-2019
Skills
- Strong interpersonal skills
- Strong work ethic
- Multitasking and organization
- Scheduling
- Listening skills
- Phone etiquette
Languages
Spanish
Professional
Certification
- Certified Medical Assistant
- BLS
Timeline
Front Desk Receptionist
Advocate Radiation Oncology
01.2023 - 11.2024
Medical Assistant
Urology Experts
12.2021 - 12.2022
Medical Assistant
Physician Primary Care
12.2019 - 12.2021
Bachelor of Science - Nursing
Arizona College of Nursing
CCMA - Medical Assistant
Fort Myers Technical College
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