CHRISTI'ANA ZANOBIA WINSTON

I was responsible for greeting families and visitors, answering phone calls, managing appointments, directing inquiries to appropriate staff, maintaining office records, preparing necessary paperwork for funerals, and ensuring the overall presentation of the funeral home is welcoming and ready for families during a difficult time; all while maintaining a professional and compassionate demeanor.

• Assess clients’ needs, situations, and support networks to enable them to achieve their medical goals as well as to improve and/or maintain their current health situation, especially LGBTQ youth and adults in Maryland and DC area.
• Data collection
• Assist Non Medical Case Manager with services provided by internal staff and/or referral agencies with a caseload of 60 clients or more.
• Filing confidential up-to-date client contact and fulfillment of treatment goals, medical diagnosis, or illness, divorce, or unemployment.
• Advocate for and refer clients to community resources (Non Medical Case Manager, Medical Case Management, food banks, LGBTQ+ Youth Events) that will support clients' overall health and well-being.
• Assist Non Medical Case Manager with crisis situations, such as intimate partner violence and abuse, and assist with referring clients to available community resources and/or evidence-based treatments.
• Assist with working to build the trust and confidence of youth clients to overcome any fears or anxiety related to their health condition(s) or with navigating the healthcare system.
• Work closely with Community Health Workers with youth client services needs. (such as mental food banking, youth drop in center, housing programs, HIV testing and intake services.
• Follow-up with clients to do follow calls, schedule appointments, wellness check-ins.
• Meet on a monthly healthcare staff to discuss events, tabling assignments, & etc