Summary
Overview
Work History
Education
Skills
Timeline
Generic

Itzell Marrufo

Summary

Compassionate and dedicated professional with a Bachelor of Arts in Sociology and experience in customer service, youth leadership, and community outreach. I am passionate about supporting individuals and families, building meaningful relationships, and making a positive difference in my community. As a 21-year-old mother, I bring empathy, resilience, and strong organizational skills to every role. I am committed to providing high-quality service, fostering trust, and continuously growing both personally and professionally while contributing to a mission-driven organization.

Overview

2
2
years of professional experience

Work History

Front Desk Associate

Chuze Fitness
San Bernardino, California
06.2023 - 04.2024
  • Welcomed members and guests with friendly, professional service.
  • Handled member inquiries and resolved issues promptly.
  • Resolved customer complaints in a professional manner while maintaining high standards of service quality.

Youth Leader

Boys and Girls Club of Greater Redlands-Riverside
San Bernardino, California
03.2024 - 09.2025
  • Organized recreational activities for youth to promote teamwork and social skills.
  • Mentored younger members, providing guidance and support in their activities.
  • Developed engaging curriculum for educational programs tailored to youth needs.

House Mom Intern

Casa Teresa
Orange, California
02.2025 - 04.2025
  • Interned at CASA Teresa under House Mom Jessica, where I supported mothers and their children in a residential setting. Assisted with daily activities, fostered a supportive and welcoming environment, and built meaningful relationships with residents. This experience strengthened my passion for helping others and reinforced my commitment to making a positive difference in the lives of families facing challenging circumstances.

Education

High School Diploma -

Linda Esperanza Marquez HPIAM
Huntington Park
06-2022

Bachelor of Arts - Sociology, Social Work

California State University, Fullerton
Fullerton, CA
05-2026

Skills

  • Customer service
  • Communication skills
  • Conflict resolution
  • Youth mentorship
  • Community outreach
  • Relationship building

Timeline

House Mom Intern

Casa Teresa
02.2025 - 04.2025

Youth Leader

Boys and Girls Club of Greater Redlands-Riverside
03.2024 - 09.2025

Front Desk Associate

Chuze Fitness
06.2023 - 04.2024

High School Diploma -

Linda Esperanza Marquez HPIAM

Bachelor of Arts - Sociology, Social Work

California State University, Fullerton
Itzell Marrufo