Iva Kolev
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
34
34
years of professional experience
Work History
Store Manager
7 Eleven and Laredo Taco Company
09.2022 - 09.2024
- Knowledge of opening and closing procedures
- Handle paperwork on a daily, weekly, monthly, and quarterly basis
- PDI and POS system expertise, including registers, keypads, and rewards programs
- Enforce company safety standards, seasonal merchandising and local and state laws and regulations
- Recruit, hire, terminate, train, promote, and develop new and existing employees for various positions throughout the store
- Ordering and receiving
- Developing weekly schedules while accounting for budgeted store hours, employees and store needs, to ensure the store is staffed, cleaned, organized, stocked and customer ready at all times
- Completing weekly payroll
- Quality and Inventory Control
- Managed and oversaw two stores with negative sales and customer experience, improving customer growth by 35%, store conditions from 74% inspections results to 95% and merchandise sales from -18% to +27%
- Maintain the cleanest most customer ready store in SW Houston
Store Manager
CircleK
10.2019 - 06.2022
- Complete sales transactions and returns
- Provide excellent customer service and experience through greeting, assisting, and informing customers of retail promotions, product information, and items on sale
- Developing weekly schedules and payroll while accounting for budgeted store hours, employees and store needs, to ensure the store is staffed, cleaned, organized, stocked and customer ready at all times
- Quality and Inventory Control
- Scan audits and audits
- Excellence knowledge of Food Service and Kitchen along with food safety procedures, policies, regulations, Local and State laws
- Car Wash Service and Gas Pump Service
- Hired and trained over 40 employees, of which 50% are still working for the same company, 6 employees were promoted to store assistants and bonus assistants, and 8 employees were promoted as lead customer service representatives
- Oversaw and managed three red-flagged stores, improving store conditions by 100%, increasing merchandise sales by at least 10%, and increasing customer growth by at least 15%
Operation Manager
Iva's Clean and Shine
12.2009 - 04.2020
- Day to-day operations
- Marketing and Advertising
- Identifying potential customers, products and services
- Ensuring customer satisfaction by providing excellent service
- Billing, Scheduling, Accounting, and Payroll
- Increase customers from 0 to 15 in two weeks
- Developed and implemented a cleaning procedure to ensure employee and customer satisfaction
- Increase company revenue by 100%
- Decrease costs and time by 20%
Project Manager
Invictus Restoration
09.2017 - 09.2019
- Provide customers with accurate estimates and assurance
- Scheduling the correct personnel, timing, and materials
- Handling vendor communications
- Account Receivables
- Payroll, budgeting, and interviewing
- Quality Control and Insurance
- Assist over 200 home owners during and after Hurricane Harvey
- Completed over 300 projects within a year
- Increase company profit by 50%
Professional Team Handball Player and Coach
HC TSKA and Houston Shooting Starts
09.1990 - 05.2007
- Company Overview: Professional Team Handball Player and Coach
- Professional Team Handball Player and Coach
- Voted team captain for 8 consecutive years
- Voted MVP at national championship after 4 months of playing
- Made the Women's Team at age 13
- Competed in over 30 national championships with various age group teams
Education
Bachelor of Business Administration - Supply Chain Management
University of Houston, C. T. Bauer College of Business
Houston, Texas01.2014
Associate - Arts
Houston Community College
Houston, Texas01.2009
Diploma - Management
108 SOU Marketing And Management School
Bulgaria01.1998
Skills
- Customer service relations and management
- Training and mentoring
- Multitasking and organization
- Team leadership
Store operations
- Inventory control
- Employee scheduling
- Staff management
- Recruitment and hiring
- Health and safety compliance
Languages
Bulgarian
Native or Bilingual
Timeline
Store Manager
7 Eleven and Laredo Taco Company
09.2022 - 09.2024
Store Manager
CircleK
10.2019 - 06.2022
Project Manager
Invictus Restoration
09.2017 - 09.2019
Operation Manager
Iva's Clean and Shine
12.2009 - 04.2020
Professional Team Handball Player and Coach
HC TSKA and Houston Shooting Starts
09.1990 - 05.2007
Associate - Arts
Houston Community College
Bachelor of Business Administration - Supply Chain Management
University of Houston, C. T. Bauer College of Business
Diploma - Management
108 SOU Marketing And Management School
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